AQI - Sales Support Specialist

Imagine yourself… Doing meaningful work that makes an everyday impact on the world around you. Growing your expertise and expanding your skillset with every project. Owning your ambition and fueling your career growth. It’s possible with a role at Aquatic Informatics ( https://aquaticinformatics.com/ ). Aquatic Informatics (AQI), a Veralto company, is a mission-driven software company that organizes the world’s water data to make it accessible and useful. We provide software solutions that address critical water data management, analytics, and compliance challenges for the rapidly growing water industry. We offer a full range of solutions, from standalone software packages for individual users, hosted software services, and enterprise-wide national systems. We serve over 1,000 municipal, federal, state/provincial, hydropower, mining, academic, and consulting organizations in over 60 countries that collect, manage, and process large volumes of water data. Aquatic Informatics is headquartered in Vancouver, Canada and has offices in the US and Australia. We value independent thinking, initiative, teamwork, a relentless pursuit of quality, a playful spirit, and a sense of humor. We like smart people – IQ and EQ – who care about the environment and want to do good in the world. Ours is a unique culture where purpose meets possibility: where the work we do makes a real difference on the world’s valuable water resources, and where you’ll have opportunities to own your ambition and fuel your career growth. We are looking for a detail-oriented and customer-focused Sales Support Specialist to join our Global Commercial Operations team. In this role, you'll be a key partner to our North American Sales organization, helping ensure a seamless experience for both internal stakeholders and customers. As the primary point of contact for sales support activities, you'll play an important role in keeping commercial operations running smoothly. You'll manage quote preparation and approval workflows, maintain CRM data accuracy, coordinate with cross-functional partners, and support the quote-to-order process. By handling these critical operational activities, you'll help our sales team spend more time focused on customers and revenue growth. This is a highly collaborative, execution-focused role that follows established processes and workflows while requiring strong attention to detail, organization, and customer service skills. What You'll Do: Serve as the main contact for seller requests related to quotes, order support, CRM updates, and general sales operations. Prepare, validate, and route quotes for approval, ensuring accuracy and compliance with pricing, terms, and business processes. Maintain CRM data and support opportunity and account management activities. Coordinate with teams including Order Management, Finance, Legal, and Customer Support to ensure requests are handled efficiently. Support administrative activities across the quote-to-order lifecycle, including documentation, approvals, and tracking. Respond to routine seller inquiries and escalate non-standard issues or commercial risks when appropriate. Assist with RFP/RFI coordination and other sales support activities as needed. What You'll Bring: 2–4 years of experience in sales support, customer support, commercial operations, or administrative roles supporting sales teams. Experience working with CRM and ERP systems (Salesforce and Oracle preferred); exposure to AI-powered tools is a plus. Strong proficiency in Microsoft Office applications, particularly Excel, Outlook, and Word, with excellent attention to detail and accuracy. Solid organizational and time-management skills, with the ability to prioritize competing demands and thrive in a high-volume environment. Strong communication and interpersonal skills, with a customer-first mindset and the ability to collaborate effectively across teams. Aquatic Informatics is proud part of the Water Quality segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto’s vibrant global network of 17,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you’ll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we’re Safeguarding the World’s Most Vital Resources™—and building rewarding careers along the way. CANADA ONLY: The range below reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate’s position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. The compensation range for this role is $17 - $25 CAD per hour. We offer a comprehensive package of benefits, including paid time off, medical/dental/vision insurance to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. US ONLY : The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate’s position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. The compensation range for this role is $28.00 - $32.00 USD per hour. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. US residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes. The EEO posters are available here . We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at [email protected] to request accommodation. Unsolicited Assistance We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies , in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.