AR Collections Specialist

At Swoop, our mission is simple: Improving patient outcomes. As a market leader in AI-driven, data-powered, and privacy-compliant healthcare engagement, we connect the signals that drive earlier diagnosis, better treatment decisions, and sustained adherence. Our integrated, privacy-safe platform, enables life sciences companies to drive measurable patient and commercial outcomes with actionable intelligence — spanning patient and HCP audience targeting, community engagement, AI-powered web solutions, coordinated omnichannel activation, and prescription fulfillment. We believe our people are our greatest asset. Swoop fosters a culture of innovation and continuous learning, providing employees with rich opportunities for professional growth. This commitment to our team earned us the "Best Places to Work" recognition from Business Intelligence Group in 2025 and 2026. We are driven by a patient-first philosophy and passionate about leveraging technology to create a healthier future. After becoming an independent company in 2024, Swoop experienced significant growth and demonstrated an unwavering commitment to innovation, talent development, and enhancing the patient experience. Our acquisition of MyHealthTeam in January 2025 and Nimble in May 2026 helped us further bridging the gap between healthcare brands and patients for more impactful and targeted engagement. Empowering millions of patients nationwide to connect, share resources, and access medically verified information to better manage their health. MyHealthTeam hosts the largest and most engaged patient social networks in healthcare, offering more than 70 condition-specific communities for chronic and rare conditions. As a prescription fulfillment and patient engagement platform, Nimble empowers independent and regional pharmacies to deliver a modern, consumer-friendly healthcare experience while streamlining pharmacy operations. If you're a driven professional seeking to make a real difference in healthcare marketing at a fast-growing, innovative company, join Swoop and help us revolutionize how brands connect with patients and HCPs. About the role As a Collections Specialist, you will support the Finance Team by managing the accounts receivable collections process, processing incoming customer payments, maintaining accurate customer account records, and following up with customers regarding outstanding balances and payment status. The ideal candidate is detail-oriented, responsive, organized, and able to work collaboratively in a fast-paced environment while providing professional service to both internal and external customers. What you'll do Key Responsibilities: Accounts Receivable (AR): Process incoming payments, including checks, ACH, and wire payments. Monitor accounts receivable aging, identify overdue balances, and conduct timely follow-up with customers to secure payment. Manage the end-to-end collections process, including customer outreach, documenting collection activity, tracking payment commitments, and updating account records. Reconcile customer accounts and research and resolve discrepancies, including unapplied payments, short payments, credits, and billing issues. Maintain accurate customer account information, payment history, collection notes, and supporting documentation. Collaborate with AR, Sales, and Customer Service teams to resolve billing questions, payment issues, and customer account discrepancies. Monitor and manage the shared AR email inbox, ensuring customer inquiries and internal requests are reviewed, addressed, and routed appropriately in a timely manner. Prepare and provide regular collections reporting and metrics to management, including aging, past-due balances, collection activity, and payment trends. Maintain a professional and customer-focused approach when communicating with internal and external customers. General Duties: Assist with monthly, quarterly, and year-end closing processes. Maintain accurate financial records and documentation for audit purposes. Provide support during financial audits and assist with financial reporting. Perform other administrative and accounting duties as assigned. Qualifications High school diploma or equivalent — additional certification or education in accounting or finance is a plus 1-3 years of experience in accounts receivable or collections Strong understanding of basic accounting principles and practices Proficiency in Microsoft 365, particularly Excel — experience with NetSuite is a plus Strong attention to detail and ability to work independently with minimal supervision Excellent organizational and time-management skills Strong written and verbal communication skills Ability to handle sensitive financial information with discretion and maintain confidentiality