AR Manager (Remote Role)

OLAPLEX, a category-defining leader in prestige hair care, continuously seeks talented individuals to join in our mission to transform foundational hair health and deliver great hair days today, tomorrow, and for years to come. As the original bond builder, we are dedicated to fostering a culture that celebrates the bonds within our teams. OLAPLEX elevates individuals from all backgrounds with the belief that together we can unlock the full potential of science to extend the health, life, and beauty of hair for all. About the Role: OLAPLEX is hiring an AR Manager who will be responsible for managing the in house day-to-day high-volume AR operations. Our ideal candidate for this role will be someone who has experience leading a Receivables department, and someone who is an invoicing subject matter expert with extremely high attention to detail. They must also have a laser focus on executional excellence and be experienced in handling high transaction volumes in a fast-paced environment. Key Responsibilities: Manage the AR team (a mix of FTE and contractors) and lead all AR functions within the company Ensure accurate and timely invoicing of customers Ensure timely and accurate application of cash Manage a company inbox for customer invoicing questions Develop and maintain detailed standard operating procedures for accounts receivable and business partners Liaison between multiple departments (FinOps, Sales, Operations, Etc.) in all AR matters Attend customer onboarding calls to identify and understand billing requirements and develop solutions for complex customer requirements Be the point of contact for related issues (setting up new processes, maintaining financial SOPs, and auditing current processes to ensure accurate invoicing) Collaborate with partners to investigate root causes and resolve customer AR issues Resolve collection issues by examining customer payment plans (net terms), payment history, and line of credit amount Manage customer outreach to obtain overdue payment when necessary Maintain internal controls and documentation and assist with year-end audit requests Develop bad debt processes and procedures along with the necessary escalation practices Verify the validity of account discrepancies by acquiring and investigating information from billing, collections, account management, and the customer Spread standard methodologies across accounts, teams, and verticals Develop reporting and forecasting for AR related KPIs Prepare journal entries and account reconciliations as needed Maintain regular meetings with AR team to discuss current trends and brainstorm solutions to ad-hoc issues About You: 4-year college degree with accounting course work Functional Accounting knowledge 3-5 years previous AR/Billing, Credit & management experience Significant NetSuite experience Experience using various vendor portals including Amazon Vendor Central Experience working in invoicing and payments in a high-volume transactional manual business. Exceptional attention to detail with a pride for executional excellence. Ability to stay calm under pressure and manage high volumes of transactions daily Must be capable of prioritizing daily workloads, knowing which issue to tackle next based on the urgency of the task. Excellent communication skills Advanced Excel skills Ability to meet monthly and quarterly deadlines Ability to support external audit requests Familiar with foreign customers/currencies and billing/tax requirements We'd love to have you apply, even if you don't feel you meet every single requirement. What's most important to us is finding authentic and accountable people who feel connected to our mission and values, not just candidates who check off all the boxes. We are looking for someone who will bring all their expertise, learn, and grow with us. Our Total Rewards: The annual base pay for this position is $120,000 - $130,000 with eligibility for an annual bonus. The actual base pay will vary based on factors such as qualifications, years of relevant experience, skill level, functional expertise, certificates or other professional licenses held and geographic location. Competitive compensation Work/Life Balance: Flexible paid time off, 11 paid holidays, and flexible work schedules Wellness: Company Contribution to Medical, Dental, and Vision Insurance for Employees and their Families, Company Paid Employee Life Insurance, Optional additional Life Insurance, and Short and Long-Term Disability Coverage Options Parental Leave: Up to 18 weeks for birthing-parents and up to 10 weeks for non-birthing new parents Financial Well-being: Roth and 401k plans: 100% match up to the first 4% and is immediately vested Professional Development Reimbursement Program: Career development is as important to us as we know it is to you! Our culture has an “attitude of gratitude” and a shared passion for our brand. Join our Bond Builder DEI committee to play a role celebrating DEI at OLAPLEX Products: Twenty (20) free products per year, plus a friends and family discount Our Commitment to Diversity, Equity, and Inclusion: Our mission is to create a culture that celebrates our bonds by embracing, elevating, and empowering individuals from all backgrounds. OLAPLEX is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state or federal law or local ordinance.