Arrears Executive

Arrears Executive – Fully Remote £26,000 per annum + the opportunity to earn a bonus of up to £1,000 per year | 30 Days Annual Leave 37.5 Hours Per Week | 7.5 hour shifts Monday - Friday between 8am and 8pm | 1 in 3 Saturdays (9am - 2pm) Start Date: 27th July Make a real difference to people when they need it most. Every conversation matters here. As an Arrears Executive at Target Group, you’ll speak with customers who are in arrears and help them find a way forward — with empathy, reassurance, and practical support. This is a role where listening is just as important as problem‑solving. What you’ll be doing Speaking with customers by phone and email (inbound & outbound) to really understand their situation Having honest, supportive conversations about finances — including income & expenditure reviews Agreeing realistic, sustainable payment plans that help customers get back on track Reducing worry and building trust through calm, clear communication Identifying vulnerability, signposting to advice services, and ensuring fair outcomes Getting it right first time by working compliantly and delivering great customer experiences What it’s like on the team You’ll be supported every step of the way by a Customer Manager and Expert , with: Regular 1:1s, huddles and coaching Ongoing feedback so you always know how you’re doing A team that genuinely cares about customers and each other We work hard, celebrate success, and put wellbeing first. You’ll be recognised through our My Recognition portal and supported to grow your career with us. We’re searching for someone who brings not just skills, but heart: A people person who is friendly, approachable, and committed to delivering outstanding customer service Someone who genuinely cares about helping customers and making a positive difference A team player who thrives in a supportive, collaborative environment Naturally proactive, curious, and solution‑focused Experience in an Arrears or Collections role Previous experience supporting vulnerable customers in a regulated environment We are passionate about our colleagues and offer industry leading benefits.... 30 days holiday entitlement plus bank holidays (From Day 1) Defined Pension Contribution Scheme (Employer matched up to 6%). Plus, option to contribute via Salary Exchange (alternatively known as Salary Sacrifice) Employee Discount Scheme, access to discounts and offers across 100s of leading retailers. Plus, cashback on purchases Company Paid Private Medical Insurance (benefit in kind) Group Life Assurance Group Income Protection Discretionary Annual Pay Review Discretionary Annual Bonus Scheme Loyal Service Scheme - rewarding your commitment with financial recognition, additional holidays, and matched pension contributions of up to 10% at key service milestones. Free Flu Vaccinations, Eye Tests and employer contribution towards glasses Recognition Scheme Free Mortgage Advice and Support Wisdom Wellbeing, your go to for wellbeing resources and solutions to include an Employee Assistance Program Everest Funeral Concierge Free Bereavement and Probate Advice and Support Access to a GP 24 hours a day, 7 days a week, 365 days a year through GP24 Paid eye tests and employer contribution towards spectacles specifically for VDU use. Enhanced parental leave You can also select other benefits, we cover the upfront cost and make monthly deductions from your pay, interest free! Technology Buying Scheme Discounted Gym Memberships Taste Card / Coffee Club Membership Charitable Payroll Giving Cycle to work Scheme (Salary Sacrifice) If you want a role where your conversations genuinely change outcomes, we’d love to hear from you.