Article 11 Support Assistant

We are seeking a highly intelligent, detail-oriented, and process-driven Article 11 Support Assistant to join our team. This is a dedicated support role focused on our Article 11 process—a rigorous, month-long compliance and administrative procedure applied across our portfolio of properties to secure critical tax advantages and tax rebates. In this role, you will assist and work closely under the guidance of a senior team member who leads the overall process. Your primary mandate will be managing the dense paperwork, tracking large data volumes, and facilitating cross-departmental coordination. As filings close for each property, your responsibilities will expand to support the Leasing Manager and the Leasing department with Article 11-specific leasing documentation. This is a dynamic opportunity to build specialized knowledge from the ground up, with the ultimate goal of becoming our office’s internal "go-to" point person for this workflow. Technical Knowledge & Skills Required: Advanced English Proficiency: upper intermediate, advanced, or proficient. High Cognitive Capacity: Easily grasps and processes complex, highly technical, and cross-departmental information (more intellectually demanding than typical resident support). Strong Attention to Detail: Comfortable managing dense, repetitive, and exhaustive administrative documentation accurately. Comfort with Ambiguity: Adaptable to a evolving workflow being built from scratch; proactive during initial slow periods. Long-Term Commitment: Seeking a stable, long-term role; not planning a near-term career change or return to school. Analytical Background: Degree indicating strong technical comprehension (e.g., Industrial Engineering, Architecture, or similar) is a plus. No Real Estate Experience Required: No background in property, finance, accounting, or tax filings is needed; full on-the-job training provided. Soft Skills Required: Professionalism: Maintain a professional attitude and ethical conduct. Communication: Strong written and verbal communication skills. Multitasking: Able to transition smoothly between different tasks. Analytical skills: Capable of using analytical approaches to resolve complex issues. Organization and attention to detail: Ability to organize tasks and maintain thorough records. Identifying risks: Recognizing potential issues and opportunities for process improvement. Prioritization: Skillful in identifying and managing priorities. Compliance: Willingness to comply with instructions and guidelines. Reliability: Follow through on tasks and commitments. Main Tools Used: Google Suite: Google Drive, Corporate Gmail, Docs, Sheets. Microsoft Office: Word, Excel. Hubstaff: Web App, Desktop App, and Hubstaff Tasks. WhatsApp: WhatsApp Groups. Zoom: Meetings and Breakout rooms.