Assistant Manager, Banking Pool

We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide. We employ a global workforce of 6,500+ people across 24 jurisdictions and have assets under administration (AUA) exceeding US$857 billion. We work with 13 of the world’s top-15 private equity firms. Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts. Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding. We’re driven by our Group purpose, to power people and possibilities. Role The primary technical expert responsible for ensuring excellence in service delivery through the accurate, timely, and compliant execution of relevant banking and payment activities. The role provides oversight of the day-to-day Banking Pool operations, acts as a key escalation point for complex payment and related matters, drives process improvements, and supports the development of team members. This role also serves as a coordinator between the Banking Pool in Mauritius and the teams in Netherlands. What you'll do You'll serve as the technical expert and escalation point for complex payment and banking queries, investigating and resolving incidents while ensuring adherence to technical best practices. You'll oversee and review payment transactions, ensuring the quality, accuracy, timeliness, and compliance of payment instructions and team deliverables with internal controls, policies, and payment procedures. You'll monitor daily payment processing activities, manage workload planning and resource allocation, support operational management, and drive service excellence to meet internal and external service level agreements (SLAs) and deadlines. You'll lead and coordinate banking projects, system implementations, process improvements, and service enhancements, while identifying opportunities to improve efficiency and operational performance within the Banking Pool. You'll support reporting, compliance, performance monitoring, employee evaluations, invoice collection, and the timely payment of annual fixed fees, while collaborating with management and performing other duties to meet business needs. What we offer Comprehensive remuneration: Motivating financial packages based upon market rates for your role and is proportionate to your qualifications, level of experiences and skills profile Pension Scheme: Generous employer contribution with the ability to allow and increase employee contributions Annual leave: All our employees are entitled to 22 days paid leave. Enhanced maternity and paternity, including shared parental leave and adoption leave Flexible working: We recognise the value of working flexibly and is keen to ensure all employees enjoy an excellent work-life blend. As such, we are open to conversations with employees related to setting up flexible working arrangements Support and development: We will ensure you have the right training, tools and development plan to grow and improve your skills every day About you You hold a Bachelor's degree in Accounting or a related field. You are ACCA qualified, with an ACA qualification considered an advantage. You have a minimum of six years of experience in accounting, banking, or payment-related services. You possess strong technical knowledge of accounting principles, banking operations, and payment processes. You demonstrate the expertise and professional judgment required to manage complex financial, banking, and payment-related activities OUR COMMITMENT TO YOU AND THE ENVIRONMENT Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment. There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee. Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 6,500+ employees - from 94 nationalities, across 24 countries - to each achieve their potential. Through IQ-EQ Launchpad we support women managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced. We’re committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success lead to our sustainability and success. We’re emotionally invested in our clients right from the beginning.