Assistant Manager - HR

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS’ core differentiator - with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact. Location: • Columbia, SC Reporting : General Manager - HRJob Summary The Human Resource AM performs duties at the professional level in some or all of the following functional areas: employee relations, training, employment, affirmative action and employment equity program, and benefits management. This position requires an extremely perceptive person who is capable of relating to individuals at all levels within the organization. The specialist must be sensitive to corporate needs, employee goodwill and the business needs. Bilingual preferred but not required (Spanish / English). Duties and Responsibilities • Maintains all employee and applicant documentation as dictated. • Manages and tracks all employee disciplinary action. • Assist with coaching, counseling and guiding managers before executing employee disciplinary actions. • Maintains and processes all Unemployment Notices of Entitlement and potential charges in a timely, efficient manner. Attends unemployment hearings when necessary. • Conducts new-employee orientations; monitors career-pathing program; and writes and places advertisements. • Acts as an employee relations specialist. • Maintains employee personnel files. • Maintains, updates HR portal. • Ensures compliance with USCIS Form I-9 Employment Eligibility Verification; periodically audits Forms I-9. • Distributes and monitors employee performance evaluations and ensures they are done in a timely manner (i.e., three months, six months, one year and yearly thereafter). • Updates, monitors and maintains eligible salary adjustments/increases based on three- and six-month and one-year evaluations on HR portal. • Reports, maintains and monitors all workers' compensation case files; follows-up on open cases. • Lead grant research and proposals. • When needed monitor employee eligibility for benefits plans. Reviews benefits with employees and processes enrollment, cancellation or changes. • Maintains and coordinates employee recognition programs and update organization portals with content. • Maintains high standards of confidentiality of all employee records and information. • Work closely with our Payroll Department to submit and reconcile payroll. Education and/or Experience • A bachelor's degree and two to four years of HR experience or seven years of experience in the HR field, or any similar combination of education and experience. • Prior call center experience helpful Tools and Equipment Used Computer, including word processing, spreadsheet, email and database application software; printer; phone; scanning equipment; copy machine; and fax Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change or increased at any time with or without notice. Job Type: Full-time Salary: $65,000.00 to $75,000.00 /year This range reflects the base pay that we reasonably expect to offer for the role across our hiring locations.Final compensation will be determined based on a combination of factors, including but not limited to:• Geographic location (state and city of residence)• Overall professional experience• Directly relevant experience• Education and certifications• Industry knowledge and expertise• Skills and competencies bachelors degree