Associate, Business Systems Support

Position Description: Associate, Business Systems Support - Download Company Background Highstreet Insurance Partners (Highstreet) is one of the fastest-growing insurance agencies in the U.S. Founded with the mindset of putting people first, Highstreet brings technical expertise and industry experience together to serve and protect customers while providing agencies with the tools and resources to grow. We love to help people pursue life’s opportunities with tenacity and confidence to create stronger, more resilient communities. We do it for all our futures. Position Summary The Associate Business Systems Support roll will be an integral member of the team supporting Highstreet partners once they convert and transition to adopting Highstreet’s Gold Standard Applied Epic. Introducing Applied Epic to Highstreet is a long-term, high-priority, enterprise-wide initiative. Our goal is to activate organic growth potential where our partners feel supported by efficient workflows, shared resources, and analytical insights benefiting from quality data capture. The Associate will provide download support to agencies after they convert to Applied Epic. Day-to-day, this role will collaborate extensively with cross-functional teams across Highstreet (Data, Technology, Finance, Legal and HR) and will work alongside multiple strategic service providers. This is an opportunity to join a growing company and an energetic team in a role with potential for development and advancement. We provide a competitive compensation and benefit package, including medical insurance, phone stipend, and a 401(k) match of up to 4% of salary. Key Areas of Responsibility As the organization grows, roles will evolve, and areas of focus will be identified and prioritized by the team. The following is not intended to be all encompassing; however, examples of initial areas of focus include: Attach policies, claims and eDocs out of suspense for all agencies Work with agencies on corrective action they need to take for items that can’t be released from suspense Work with Applied Support as needed to resolve issues identified Collaborate with Highstreet Applied Epic Team to improve processes related to download Desired Competencies 1 year minimum of Insurance agency/brokerage experience Hands-on experience with Applied Epic Hands-on experience with policy, claims and eDocs suspense and understanding how to attach items and why they are in suspense is a plus Strong organizational skills and time management High proficiency with Microsoft Excel, as well as Outlook and Word Key Personal Attributes Treats people with respect and dignity Keeps commitments and demonstrates exceptional follow through Team-first orientation; high integrity, and mature character Positive, get it done personality Sense of urgency: “All hands-on deck” Exhibits confidence in self and others Comfortable expressing vulnerability Effectively influences outcomes and gives appropriate recognition to others Work Environment Will report to a manager (or above) Occasional travel to Highstreet Team meetings Flexible remote work schedules are supported Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position as described above.