Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship. Our Digital Data Science & Analytics team is focused on understanding and improving the digital experiences of our members. Through analytics, predictive modeling, and AI-enabled solutions, we help uncover insights, inform strategic decisions, and enhance digital experiences and operations across the organization. We are seeking a motivated early- to mid-career Data Scientist who is passionate about solving real-world business problems through data. This role is ideal for someone who enjoys combining statistical analysis, machine learning, experimentation, behavioral analytics, and emerging AI capabilities to uncover insights and drive measurable impact. As a member of our team, you will collaborate with cross-functional partners across product, technology, and business teams to transform complex questions into actionable insights. Our team draws from a broad range of analytical, machine learning, and AI techniques to deepen understanding of member behavior and digital experiences. This work spans areas such as digital experience analytics, customer feedback and sentiment analysis, digital usage forecasting, member behavior modeling, feature adoption measurement, and operational optimization, helping drive better decisions, improve member outcomes, and enhance the digital experience for millions of members. Analyze member digital behavior using Python and SQL Conduct exploratory data analysis to identify patterns in product adoption, engagement, and customer experience Partner with business stakeholders and product teams to solve digital experience challenges Build and deploy analytical solutions that provide actionable business insights Assist in development of predictive and machine learning models Support AI-powered summarization and classification workflows using large language models Support agent-building solutions for workflow automation and productivity tools Develop NLP and sentiment analysis solutions using customer feedback data Analyze app reviews, surveys, contact center data, social media, and digital feedback sources Communicate findings through reports, presentations, dashboards, and storytelling Collaborate with senior data scientists to design and evaluate advanced analytical solutions Knowledge of financial services, digital products, or customer experience analytics is beneficial but not required Bachelor's Degree in Data Science, Statistics, Applied Mathematics, Computer Science, Engineering, or degrees in similar quantitative fields 1-4 years’ experience conducting data science, business intelligence, analytics, or statistical analysis related project work Basic programming experience in data modeling and database management SQL, Python, R Experience using AI tools such as Copilot, Claude, ChatGPT, Azure AI Foundry, LangChain, Semantic Kernel, Azure AI Services, or similar frameworks Familiarity with machine learning concepts including classification, logistic regression, clustering models like k-means, tree-based models like random forest or XGBoost, recommendation systems, NLP, and sentiment modeling Familiarity with traditional modeling techniques such as regression, logistic models, or time series models such as ARIMA or Prophet Experience using cloud analytical environments such as Azure, Databricks, AWS, or GCP Strong curiosity and ability to learn new technologies quickly Excellent communication and storytelling skills Desired Qualifications Master's Degree in Data Science, Statistics, Applied Mathematics, Computer Science, Engineering, or degrees in similar quantitative fields Strong Python skills Strong SQL skills Data storytelling and technical presentation skills Additional Information Hours: Monday - Friday, 8:00AM - 4:30PM Location: 820 Follin Lane, Vienna, VA 22180 5510 Heritage Oaks Drive, Pensacola, FL 32526 141 Security Drive, Winchester, VA 22602 Salary: Associate Data Scientist: $70,000 - $118,050 annually Data Scientist: $80,400 - $135,600 annually