Associate Director – E-Billing

About Latham & Watkins Latham & Watkins is one of the world’s leading global law firms advising the businesses and institutions that drive the global economy. We are the market leaders in major financial and business centers around the world. Our investment in people, commitment to innovation, and focus on the future empower you to build an incredible career and thrive as an exceptional professional in a supportive culture. If you aspire to be the best, and work with the best, this is where you belong. About the Role The Associate Director - E-Billing is an integral part of Latham’s Revenue Operations team. This role will be responsible for driving the firm’s e‑billing vision, operating model, and transformation agenda, while developing and executing the firm’s e‑billing strategy in alignment with overall financial objectives, serving as the firmwide subject matter expert on e‑billing operations, platforms, industry trends, and best practices, and co‑leading the global e‑billing function with an emphasis on operating model design, governance, and standardization. This role will be located in either our New York, Washington D.C., or Global Services Office in downtown Los Angeles. Please note that this role may be eligible for a flexible working schedule that allows for a hybrid and in-office presence. Responsibilities & Qualifications Other key responsibilities include: Partnering with Revenue Operations leaders to define and review e‑billing policies, metrics, and success criteria based on firm priorities and market changes, and developing and maintaining a firmwide e‑billing roadmap, including technology upgrades, process improvements, and change management initiatives Acting as a co‑owner of the firm’s billing systems, including Elite 3E and eBillingHub, for configuration, workflows, data standards, and integrations, and partnering with internal teams to implement enhancements, automation opportunities, and appropriate governance around user access, security, and data integrity Providing strategic guidance on client e‑billing requirements and guidelines, balancing client demands with firm policies, risk tolerance, and profitability, serving as the senior escalation point for complex issues and major platform changes, leading root cause analysis and long‑term remediation, and representing the firm in client, vendor, and industry forums Supporting internal and external audits related to billing and e‑billing processes, ensuring identified issues are remediated in a structured and sustainable way Designing and overseeing a comprehensive training and education program for attorneys, billing staff, and support personnel on e‑billing policies, systems, and client expectations Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains We’d love to hear from you if you: Possess demonstrated experience with enterprise billing systems, preferably Elite 3E, and web‑based e‑billing platforms such as Serengeti, Legal Tracker, Datacert, Tymetrix360, CounselLink, and Collaborati Demonstrate experience managing cross‑functional projects and working with senior leadership in a global or multi‑office environment Exhibit a deep understanding of law firm billing and e‑billing processes, controls, and client expectations And have: A bachelor’s degree in accounting, finance, business, information systems, or a related field An advanced degree or professional certification, such as an MBA, CPA, or PMP, preferably A minimum of seven (7) years of experience leading billing or e‑billing operations with responsibility for strategy, transformation, or large‑scale initiatives A minimum of ten (10) years of progressive experience in billing, financial operations, or related functions Benefits & Additional Information Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham’s comprehensive benefit program which includes: Healthcare, life and disability insurance A generous 401k plan At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more) Professional development programs Employee discounts Affinity groups, networks, and coalitions for lawyers and staff Latham & Watkins is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race (including, but not limited to, hair texture and protective hairstyles), color, religion, sex, age, national origin, sexual orientation, gender identity, veteran status (including veterans of the Vietnam era), gender expression, marital status, or any other characteristic or condition protected by applicable statute. Please click here to view the full job description for this role. Latham & Watkins LLP will consider qualified applicants with criminal histories in a manner consistent with the City of Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO)​. Please click the link below to review the Ordinance. Please click here to review your rights under U.S. employment laws. #Director #LI-BW1 Pay Range USD $250,000.00 - USD $300,000.00 /Yr.