Associate Director Partner Operations

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions. We're looking for an experienced Associate Director, Partner Operations to lead the governance, operational performance and revenue assurance of key partner-delivered products and services, including Upgrade & Protect, Trade In and SubHub. This is a high-impact leadership role responsible for protecting customer experience, operational integrity and commercial outcomes across a complex partner ecosystem. The day to day Lead operational governance across strategic partner-delivered products and services, ensuring strong performance, compliance and customer outcomes. Own financial reconciliations, revenue assurance, reporting and controls, identifying opportunities to improve accuracy, efficiency and revenue protection. Build trusted relationships with internal stakeholders and external partners, acting as the key escalation point for operational issues. Drive continuous improvement initiatives that enhance service delivery, operational performance, customer experience and commercial outcomes. Lead and develop a team of three, fostering a culture of accountability, collaboration and operational excellence. Deliver data-driven insights and executive reporting to support decision-making and identify opportunities for optimisation across partner operations. What makes you perfect You are a commercially minded operations leader who thrives in complex environments and knows how to balance strategic thinking with operational execution. You bring a strong governance mindset, exceptional stakeholder management skills and a passion for driving continuous improvement. You'll bring: Extensive experience in partner operations, vendor management, operational governance or product operations within a large and complex organisation. Strong financial acumen, including reconciliation, reporting, revenue assurance and exposure management experience. Proven ability to build and influence relationships with senior stakeholders, both internally and externally. Experience leading operational governance frameworks, service performance reviews and risk management activities. Strong analytical skills with the ability to turn operational and financial data into meaningful business insights. A track record of delivering continuous improvement initiatives and driving operational excellence. What's in it for you? Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners. Flexible working arrangements with opportunities to work three days in the office, two days remote or home. Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you. We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks. Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities. Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+). Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video. At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email [email protected] or call 1800 309 170. We're here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours. For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity.