Associate - Field Services

Job Description Summary Job Description Roles and Responsibilities: Role Summary/Purpose Responsible for onsite technical support installation and preventive / corrective maintenance in customers’ medical equipment. Drives customer satisfaction through service excellence. Essential Responsibilities Technical support - installation and preventive / corrective maintenance in customers’ medical equipment, maintaining all models of specific equipment of one or more modalities in the assigned area; Evaluate customer medical equipment issues and implement appropriate repairs; Verify and approve the operational quality of the equipment and / or system; Document all repair actions and submit reports/summaries according to schedule; Follow appropriate GE policies, procedures, hospital protocol, and completes necessary documentation; Maintain communications with customers as directed, to ensure resolution and proper follow-up, leading to strong customer relations and ongoing customer satisfaction; Work as a member of local team to provide efficient service delivery to all accounts within the assigned area; Develop strong customer relationships and serve as an interface between the customer and all GE Healthcare organizations, creating ""a One GEHC"" for the customer; Comply with the integrity and compliance guidelines as well as promote a safe working environment and ensure compliance with applicable EHS policies and procedures. Quality Specific Goals: Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position. Complete all planned Quality and Compliance training within the defined deadlines. Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization. Ensure all work orders, vendor service reports, time and expense reports, PM activities, purchase orders, and other duties are documented in an accurate and timely manner. Ensure all test equipment is tracked and 100% calibrated on time. Qualifications/Requirements Associates degree in Electrical, Electronics, Mechatronics or correlated area by an accredited Educational Institution; Minimum of 3 years of experience with maintenance and installation of medical equipment; and customer relationship management and customer service; Valid National Driver's License Availability to travel ~ 30% of the time Desired Characteristics Analytical and communication skills with the ability to communicate technical issues to the customer in an easy to understand manner; Knowledge of the office package (Excel, Word, Power Point, Internet) Planning and effective organization of work; High standards and quality of work. Initiative, concentration and excellent communication skills, listening and establishing interpersonal relationships; Strong time management and organizational skills; Self-motivated Experience developing and maintaining good customer relations. Change agent and process oriented. Exhibit the mentality that customers determine our success. Operate with efficiency and sense of urgency Willingness to learn and adapt to changing environments. Ability to deliver results in an uncertain environment, ability to multitask and prioritize Additional Information GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). Relocation Assistance Provided: No #LI-Remote - This is a remote position For candidates applying to a U.S. based position only: *The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. This posting is expected to remain open for at least seven days after it was posted on August 10, 2026. Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance and 12 paid holidays. New hires also receive 40 hours of personal business time, 160 hours of personal illness and caregiving time (subject to state law), and two weeks of annual vacation (which may be pro-rated based on start date). GE Vernova Inc. or its affiliates (collectively or individually, “GE Vernova”) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.