Associate, Human Resource Operations

161 Bay Street (93021), Canada, Toronto,Toronto, Ontario, Associate, Human Resource Operations About Capital One Canada For 30 years, we’ve been on a mission to change banking for good. We challenge the traditional bank stereotype, fostering a culture where innovation thrives and bold ideas are celebrated. We’re driven by what’s possible, leveraging the power of data and technology to empower innovative solutions, inspire one another to dream boldly, and take transformative ownership of decisions and outcomes that directly impact millions of Canadians. Every challenge is an opportunity to lead from the front, working together toward a shared vision that extends far beyond banking. We balance high-performance with investment in your long-term success, ensuring you have the support you need to do your best work. Here, you’ll take full accountability for your path, upskilling through hands-on experience and mentorship, to turn your curiosity into a career built on your own terms. Are you ready to redefine what’s next? About the Role As an HR Operations Specialist, you will be the first point of contact for our Associates. You will manage day-to-day HR Operations, programs and continuous improvement initiatives. This role will partner closely with Associate Relations, HRBP & TA partners , Payroll, and the business to work through and find constructive resolution to employee inquiries and escalations. The HR Operations Specialist will manage key components of the HR Operations portfolio, with a focus on associate relations and benefits operations, absence management, accommodations and other special projects. Key Responsibilities include: Providing guidance and consultation to associates, managers and HR & TA partners on Capital policies and programs Proposing, developing, and implementing improvements to existing processes and documentation for the HR & AR Operations, Benefits, and developing new processes as the program and business needs evolve. Determining the root cause of a problem or issue and provides recommendations for resolution Remaining current on best practices and legislation impacting benefits, HR & AR Operations, and recommending improvements to develop and maintain company policies, procedures and processes. Ensuring compliance with federal laws and Capital One policy / procedures Reporting on trends using data to highlight key metrics and flag emerging risks and issues Ensuring data accuracy and consistency in all HR systems Basic Qualifications: At least 2 years of experience managing HR programs, specifically with a focus on operational excellence Previous experience providing HR Operations services to internal associates, People Leaders and Senior stakeholders Preferred Qualifications: Proficient knowledge of Google Suite (including Sheets, Slides, Forms, etc.) and Workday or other HRIS platforms The ability to communicate effectively across various audiences, both written and verbal Working at Capital One You’ll be empowered to take end-to-end ownership of your work and your career, backed by a high-performance, hybrid culture and holistic suite of benefits designed to support your whole self. Take ownership of your own potential: Whether you’re looking to upskill, pivot into new business areas, or master your craft, you’ll have access to tools and mentorship to reach your potential and define your career trajectory. Find your rhythm: We believe trust fosters the flexibility and autonomy required to balance personal needs with a focus on high performance. We support a hybrid model – with 3 days in the office per week – that gives room for both collaboration and personal commitments. Benefits built for your life: We take a holistic approach to well-being, providing support for you and those who are most important to you. This includes: full coverage for spouses, domestic partners and dependents, a one-time Work From Home allowance to build your comfortable workspace, up to $3,000 in mental health coverage and up to $5,000 in annual tuition subsidies. You’ll find that Capital One is committed to helping you thrive and evolve every step of the way. This posting is for an existing vacancy. The expected annual salary range for this position is $76,500 to $87,400. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es). Incentives could be discretionary or non discretionary depending on the plan. We embrace the responsible use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. However, no hiring decisions are made using AI as every hiring decision is made by our hiring managers, business interviewers, and recruitment professionals. Our teams are equipped with training that empowers them to use AI responsibly. Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to [email protected] Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).