Associate Loan Servicing Representative

Associate Loan Servicing Representative Beyond Resolutions … You Have 365 Blank Pages: Start Writing Your Success Story with Us We are Jovia Financial Credit Union . Our name evokes joy, a feeling of optimism, trust, and “banking on the bright side”. We are a new kind of credit union, one that combines service and value with the convenience that today’s technologies allow. At Jovia, we have provided brighter banking for over 85 years, driven by values like innovation, convenience, and community. As a not-for-profit organization, we focus on what’s best for our members, not profits - Come see for yourself! Awarded as one of the best places to work, Jovia has more than $4 billion in assets, 240,000 members, and 500+ employees, we attract the best and the brightest talent-- who do the right thing and present a can-do spirit in a culture of fun, fulfilment, advancement, and development. Find your joy here, every day. Our employees are passionate about our mission, growing through professional development and making a real difference through community involvement and service. We offer a diverse, inclusive work environment with flexible opportunities and competitive benefits. Join us in shaping the future of banking by joining our team. We give you Benefits that Go Beyond Your Paycheck: Competitive compensation with paid training Engaged Managers who value your input, are transparent, and provide coaching for your success Professional Development with growth opportunities and a supportive learning environment A friendly, inviting work culture filled with social activities that inspire creativity and collaboration Retirement Benefits, featuring a 401(k) with a generous match plus a defined pension plan Comprehensive benefits including Medical, Dental, and Vision coverage Employee Activity Groups that foster a sense of belonging and teamwork Tuition Reimbursement and School Loan Repayment plans for Full-Time employees Gym Reimbursement and Employee Wellness time off to support your health and wellness Flexible PTO options that include vacation payout and sick time incentive payouts Discounts on Employee Loans to help you create financial success Supplemental Benefits such as Pet Insurance, Legal plan, and AFLAC plans A CEO with brilliant vision and aspiration Want to know why we’re so happy? Click here to learn and meet our CEO ! Find out what life at Jovia is like ... https://www.jovia.org/life-at-jovia What you will be doing: Daily coding of individual accounts on “Core” system to track status of vehicle leases. Provide daily lease ending quotes (i.e. remaining term/balance to satisfy member interest in vehicle). Perform file maintenance on existing accounts as authorized (assumption of lease or change of ownership from Fusion to Credit Union). Report exceptions/findings daily and monitoring by contacting Fusion/Dealership or members to ensure proper resolution. Daily answering of member, third party, and staff inquiries pertaining to vehicle leases (i.e. assumption of leases, hardships, lease buyouts, etc.). Proper and timely communication/notification within the various departments within the Credit Union to ensure proper coding and processing of all lease accounts. Lease Portfolio monitoring to ensure the collateral/lease records are set up correctly to ensure 100% financial reimbursement to the Credit Union at the end of the lease. Daily processing of lease checks to purchase or satisfy member’s interest in vehicle. What we need from you: Minimum two years in related mortgage/lending servicing experience . P.C skills in MS Word/Excel required. Must have proven track record in these areas and be conversant with all applicable laws and regulations, including FMNA, Fair Lending Practices Act, secondary market and mortgage closing procedures. Must incorporate time management skills and maintain required performance expectations. Must be flexible and realize that working hours are subject to change. Work From Home and Hybrid Requirements: This particular position is Hybrid and requires in-office / plus work from home days to our offices in Westbury, New York: Internet speed of 100 mbps or higher required (you can test this by going to www.speedtest.net). Able to dedicate a quiet space for daily work that is free of sound interruptions. All equipment will be provided by Jovia (Computer, Monitor, Headset) Be part of a growing not-for-profit organization where People are Everything —You are important to us. Help our members meet their financial goals and achieve their dreams. Let’s talk! At Jovia, we celebrate innovation, diversity, teamwork, excellence, and integrity. We are an equal opportunity employer and offer competitive compensation and benefits packages to recruit, retain, and reward top talent. We would like to be your partner in success and happiness! We provide a competitive salary that aligns with qualifications and experience. Compensation may differ based on factors including experience, skill set, and current performance (if applicable). While candidates who do not fulfill the minimum requirements may be considered, this may require a position level, salary, or salary grade adjustment to reflect current experience. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) #ZR