Associate Manager, Retail Operations

Warby Parker is looking for an Associate Manager, Retail Operations to support the day-to-day operations of our growing retail fleet. In this role, you'll partner closely with cross-functional teams and field leaders to drive operational excellence, execute fleet-wide initiatives, and ensure stores have the tools, resources, and processes needed to deliver an exceptional customer and patient experience. This role is ideal for someone who thrives in a fast-paced environment, enjoys solving operational challenges, and can balance project management, execution, and field support. You'll play a key role in supporting ongoing retail operations and strategic initiatives that impact 360+ stores across the fleet. What You'll Do Partner with cross-functional teams to support and execute operational initiatives across the retail fleet. Manage relationships with external vendors and supply partners that support store operations. Oversee retail supplies ordering, budgets, and operational resources needed to support stores. Partner with Store Communications to develop timelines and support field readiness for new processes, tools, and operational updates. Support the execution of fleet-wide operational projects and process rollouts, including testing, documentation, communication, and field adoption. Collaborate with cross-functional partners to identify opportunities to improve operational processes, reduce complexity, and drive consistency across the fleet. Manage and prioritize retail support requests, ensuring timely resolution and identifying recurring opportunities for process improvement. Develop tools, resources, and operational guidance that support execution, adoption, and accountability in stores. Track project milestones, operational performance, and key deliverables to ensure successful implementation and follow-through. Serve as a liaison between field teams and headquarters partners, bringing forward feedback and helping shape scalable solutions. Support operational readiness and execution for company initiatives, pilots, and business-critical projects. Partner with field leaders to drive consistency, accountability, and adoption of operational programs and standards. Who You Are Backed by 3–5 years of experience in retail operations, field leadership, store leadership, project management, or a related operational role. Highly organized with strong attention to detail and the ability to manage multiple priorities simultaneously. Comfortable balancing day-to-day operational support with longer-term strategic projects. An effective communicator who can build relationships and collaborate across multiple teams and levels of the organization. A proactive problem solver who enjoys identifying root causes and creating practical solutions. Process-oriented and always looking for ways to simplify, streamline, and improve how work gets done. Able to navigate ambiguity and adapt quickly as priorities evolve. Passionate about supporting field teams and creating scalable solutions that improve the store experience. Comfortable managing projects, timelines, budgets, and vendor relationships. Advanced proficiency in Google Workspace, including Sheets, Docs, and Slides. Extra Credit Experience supporting fleet-wide operational rollouts or change management initiatives. Experience supporting both retail and healthcare, optical, or service-based operations. Experience translating field feedback into process improvements and scalable operational solutions. In compliance with local and state requirements, Warby Parker is committed to pay transparency. We offer a comprehensive compensation package that includes not only a competitive base salary/hourly rate but also variable compensation for eligible employees. For applicable postings, the range listed is a good faith estimate of the compensation for this position at the time of posting. Final compensation is thoughtfully determined by a variety of factors, including the candidate's qualifications, experience, internal equity, and relevant market data. For applicable postings, non-exempt employees are eligible for overtime pay if you are required to work more than 40 hours in a workweek. Some benefits of working at Warby Parker for full-time employees: Health, vision, and dental insurance Life and AD&D Insurance Paid sick leave 1 Paid Holidays 1 Vacation days per year 1 Retirement savings plan (401(k)) Parental leave (non-birthing parents included) Short-term disability Employee Stock Purchase Plan Employee Assistance Program (EAP) Bereavement Support Optical Education Reimbursement Free eyewear And more (just ask!) Some benefits of working at Warby Parker for part-time employees: Employee Assistance Program (EAP) Employee Stock Purchase Plan Free eyewear Paid sick leave 2 And more (just ask!) Warby Parker will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. If you are a California resident, please review the additional privacy disclosures available in Section 8 of our Privacy Policy, which provides a summary of how we collect, use, disclose, and share personal information about you and explain your rights under the California Privacy Rights Act (“CPRA”). It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. CO only: The application window for this position is anticipated to close on the apply before date listed. We encourage interested candidates to apply through our Career website. 1 WA only: Full-Time employees’ paid sick leave is accrued at a rate of 1 hour per every 26 hours worked. Full-time employees receive 5 paid holidays and 5-10 vacation days per year (after waiting period, depending on tenure and hours worked). 2 WA PT only: Paid sick leave (accrued at a rate of 1 hour per every 30 hours worked).