Sr. Business Analyst, ServiceNow
Coppell, TX
What does it mean to be a BrinkerHead?
It means creating moments that make everyone feel special — whether you’re supporting our restaurants, celebrating wins with your team, or sparking ideas that keep Guests coming back. We play like a team, take pride in our culture, and know that life’s too short not to work happy.
At Brinker’s Restaurant Support Center (RSC), every role fuels the success of our brands — Chili’s® Grill & Bar and Maggiano’s Little Italy® — and directly impacts Team Members and Guests. From bold ideas to everyday support, we help create a fun atmosphere, great food and drinks, and the kind of hospitality that keeps everyone coming back. Here, you’ll discover opportunities for career growth, belonging, wellbeing, and plenty of chances to work hard and have fun.
Brinker International is an equal opportunity employer. We’re proud to provide a welcoming, respectful environment where everyone can thrive.
Job Summary
The Senior Business Analyst partners with the ServiceNow Product Owner to support and enhance the ServiceNow platform. This role serves as the primary point of contact for assigned business stakeholders, gathering requirements, documenting business needs, writing user stories, and managing product backlogs. The Senior Business Analyst works closely with stakeholders and developers to ensure solutions align with business objectives and platform standards while providing excellent customer service. This role is ideal for someone looking to grow into a Product Owner or Product Management career path.
What You’ll Do
- Serve as the primary Business Analyst for assigned ServiceNow products and business stakeholders.
- Lead requirements gathering sessions and document business needs for platform enhancements.
- Translate business requirements into clear user stories, acceptance criteria, and backlog items.
- Partner with Product Owners and development teams to refine and prioritize work.
- Manage assigned stakeholder backlogs and ensure requests are properly documented and groomed.
- Build and maintain strong relationships with business stakeholders while providing regular communication on request status.
- Create supporting documentation, process flows, and knowledge articles as needed. Escalate risks, dependencies, and complex business decisions to the Product Owner.
What You Bring to the Team
- 2 to 3 years of experience working with the ServiceNow platform.
- Experience gathering business requirements and translating them into user stories or functional requirements.
- Experience working directly with business stakeholders in a customer-facing or consulting capacity.
- Understanding of Agile methodologies and backlog management preferred.
- Strong written and verbal communication skills.
- Excellent organization and time management skills with the ability to manage multiple priorities.
- Experience performing functional testing or supporting User Acceptance Testing (UAT) is preferred.
- Demonstrated ability to learn new business processes and technologies quickly.
Why Brinker
At Brinker, we believe life is short, so work happy! That means creating an environment where you can grow your career, feel a sense of belonging and wellbeing, and have fun along the way.
Here’s how we make that real for our BrinkerHeads at the RSC:
Flexibility that fits your life:
Hybrid schedules with weekly flex days to work from home.
Benefits that support you:
Competitive package with medical, dental, and vision coverage; life insurance; paid vacation and holidays; 401(k) with company match; Employee Assistance Program with counseling, financial, legal, and life resources; and Best You EDU, offering education programs and tuition reimbursement.
Enjoy our brands:
Generous dining discounts at Chili’s® Grill & Bar and Maggiano’s Little Italy®.
Rewards for your impact:
Annual bonus eligibility for every RSC Team Member.
Wellbeing at work:
On-site gym and fitness classes like yoga and boot camp.
A culture worth celebrating:
From company-wide events to a casual, collaborative atmosphere, you’ll find plenty of ways to connect, work hard, and play hard.
Check our
Careers page
and
LinkedIn
for more exciting opportunities!