Associate Provider Account Manager

Thank you for considering Progyny! Progyny is currently looking for an Associate Provider Account Manager to join our Provider Account Management team and play a key role in shaping the future of fertility and women's health care. In this role, you’ll build strong partnerships with leading clinics across the U.S., ensuring seamless operations and exceptional experiences for providers and members. Collaboration and innovation are at the heart of what we do—and we’re looking for someone who thrives in a fast-paced, mission-driven environment. This position requires 30% travel. Relationship Management Build and maintain trusted relationships with business managers, key decision-makers, and clinical leadership. Serve as a knowledgeable representative of Progyny at conferences, physician offices, employer meetings, and network webinars. Operational Excellence Create letters of agreement to contract individual services for members. Manage escalations within your assigned territory to ensure timely, satisfactory resolution for both members and providers. Oversee quality assurance for signed contracts to ensure accurate provider setup. Implement and refine processes to promote timely filing and claims payments. Administrative & Reporting Maintain provider accounts, credentialing, and special projects with exceptional attention to detail. Facilitate business and outcomes reviews with clinic leadership. Collaborate with Analytics and Member Relations teams to ensure clinical outcomes are reported regularly to key stakeholders. Education & Onboarding Deliver comprehensive onboarding for practices, covering member intake, benefits, billing, reimbursement, provider portal, utilization management, and reporting. About You 3+ years in the fertility space with knowledge of reproductive endocrinology and infertility, and/or reproductive urology. Problem Solver: You focus on creating solutions before reporting problems. Highly Organized: Skilled at managing multiple priorities and deadlines in a fast-paced environment. Detail-Oriented: Committed to accuracy and delivering client-ready work. Tech-Savvy: Proficient in MS Office and comfortable navigating complex systems. Strong Communicator: Able to simplify complex concepts for diverse audiences. Adaptable: Thrive in a growing role with shifting priorities and new projects. Undergraduate degree required. Travel: Ability for 30% travel via air travel. Please note: This is not a digital nomad or remote international position; candidates must be based in the United States. Progyny is unable to provide visa sponsorship for this position. Candidates must be authorized to work in United States without the need for sponsorship, now or in the future. About Progyny: Progyny (Nasdaq: PGNY) is a global leader in women’s health and family building solutions, trusted by the nation’s leading employers, health plans and benefit purchasers. We envision a world where everyone can realize dreams of family and ideal health. Our outcomes prove that comprehensive, inclusive and intentionally designed solutions simultaneously benefit employers, patients and physicians. Our benefits solution empowers patients with concierge support, coaching, education, and digital tools; provides access to a premier network of fertility and women's health specialists who use the latest science and technologies; drives optimal clinical outcomes; and reduces healthcare costs. Our mission is to empower healthier, supported journeys through transformative fertility, family building and women’s health benefits. Headquartered in New York City, Progyny has been recognized for its leadership and growth as a TIME100 Most Influential Company, CNBC Disruptor 50, Modern Healthcare's Best Places to Work in Healthcare, Forbes' Best Employers, Financial Times Fastest Growing Companies, Inc. 5000, Inc. Power Partners, and Crain's Fast 50 for NYC. For more information, visit www.progyny.com. Our perks: Family friendly benefits: Paid family and parental leave, preconception, fertility and family building benefits (including egg freezing, IVF, and adoption support), family and pet care fund, and Parents’ Employee Affiliation Group Menopause and midlife care Health, dental, vision and life insurance options for employees and family Free in-person, virtual and text-based mental health and wellness support Paid time off, including vacation, sick leave, personal days and summer flex time Company equity Bonus program 401(k) plan with company match Access to on-demand legal and financial advice Learning and development programs to help you grow professionally and a mentorship program Company social events to include annual volunteer day and donation matching Flex days (3 days a week in the office) and onsite meals and snacks for employees reporting into our NY office In compliance with New York City's Wage Transparency Law, the annual salary [wage] range for NYC-based applicants is: $80,000 - $95,000. There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. Progyny offers a total compensation package comprised of base salary, cash bonus, and equity. Progyny is proud to be an Equal Opportunity and Affirmative Action employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, age, genetic information, marital status, pregnancy or related condition, status as a protected veteran, criminal history consistent with legal requirements or any other basis protected by law. If you are an individual with a disability and need assistance or an accommodation during the recruiting process, please send an e-mail to [email protected].