Associate Support Engineer

What You’ll Do Be the Face of PaperCut: Provide empathetic, top-tier frontline support to our global partners and customers across phone, email, and web chat. Solve Real Puzzles: Dive deep into IT systems, network environments, and software ecosystems to diagnose and resolve unique issues. Learn from the Best: Work side-by-side with senior engineers and global tech teams, absorbing knowledge and building a robust technical foundation. Drive Continuous Improvement: Identify opportunities to help our users get the absolute most out of our software solutions. Who You Are This role is specifically designed for a high-achieving individual. You might be a recent graduate (IT, Computer Science, or business-tech adjacent) or someone with a brilliant technical mind looking for their big break. You’ll be a great fit if you are: A Natural Problem Solver: You don’t just follow a script; you love figuring out why things work (and why they break). Obsessed with Customer Experience: You possess a high level of empathy and communication skills, turning a frustrating tech issue into a seamless, positive experience. Committed to Growth: You are coachable, highly motivated, and looking for a company where you can grow your career over the long term. Tech-Savvy: You already have a baseline understanding of IT concepts and are eager to master complex software.