Association Manager

Job Description: ASSOCIATION MANAGER GENERAL SUMMARY The Association Manager is a key member of the Etherio Association Management team, supporting the client’s Executive Director and Board of Directors. This role is responsible for the association's effective administration, communication, and overall operations. The Association Manager works closely with board members, volunteers, staff, and vendors to facilitate membership management, programming, website maintenance, marketing, conference planning, and to ensure organizational excellence ESSENTIAL FUNCTIONS Association Management Operate in compliance with association-specific policies. Respond to client requests in a timely, professional manner. Work effectively with volunteer committees and interface with association members. Support the overall goals and objectives of the association through additional responsibilities as required. Provide input into client and Etherio Association Management Business Unit operations, processes, procedures, and policies. Board and Governance Support Assist Executive Director with Board Communications • Prepare and update dashboards using data from multiple sources (Finance, Membership, etc.)• Attend board meetings, assist with meeting minutes, and update the Board Listserv. Website Management Manage applications and custom forms for various association programs. Update sponsor pages on the website. General Website Updates Membership and Volunteer Coordination Input and update member profiles daily. Input and update profiles for new members. Manage welcome communications and onboarding for new members. Prepare and distribute monthly membership reports. Handle invoicing and renewal communications. Import members into member benefit tools. Support Membership and volunteer engagement programs. Track volunteer involvement and assist with the creation of digital volunteer spaces. Committee support and coordination Programming and Event Support Attend programming meetings, coordinate with speakers, and create events. Set up and support virtual and in-person events (Zoom meetings, registration, reminders). Create and evaluate surveys for event feedback and compile data for speakers. Track event attendance and prepare related reports. Create signage, nametags, and collateral materials. Order all conference/event supplies (e.g., banners, badges, lanyards, custom items. Organize and ship supplies as needed. Handle event check-ins, prepare materials, and issue refunds or promo codes as needed. Sponsorship Serve as main contact for annual Corporate Memberships and Super Sponsorships • Manage invoicing, renewals, updates, and serve as key staff contact for related concerns • Oversee exhibitor/sponsor prospectus • Manage all aspects of exhibitor and sponsor tracking communications and deliverables. • Oversee the PheedLoop portal and update related web pages as needed to reflect exhibitor and sponsorship involvement Conference Management Manage event registration and the conference app. Track registration and exhibitor metrics. Oversee email marketing for conferences and manage related promo codes. Marketing and Communications Draft monthly newsletters and member communications Develop and maintain a weekly/monthly social content calendar aligned to marketing priorities. Manage scheduling and analytics tools (e.g., Hootsuite). General Operations Manage association email inboxes and phone line, responding to member and non-member inquiries. MINIMUM AND PREFERRED QUALIFICATIONS Bachelor’s degree or equivalent experience Minimum five years of business experience, preferably in non-profit membership organizations. Demonstrated achievements in project management, organizational skills, and administrative responsibilities. Excellent oral and written communication and interpersonal skills, including presentation and networking skills. Proficiency in Microsoft Office (Word and Excel) required, with the ability to learn new software. Familiarity with Association Management Software and Web Content Management Systems. Proficient in database management and communication systems. Basic design skills (Canva/Adobe) and familiarity with analytics dashboards. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Etherio retains the right to change or assign other duties to this position. WORKPLACE LOCATION REQUIREMENTS We operate a Hybrid work environment, working as a combination of remote and in-office presence, as well as the possibility of being onsite at client and/or event locations. TRAVEL REQUIREMENTS Ability to travel at least 30%. SCHEDULING REQUIREMENTS Requires flexibility in scheduling, such as the ability to work evenings and weekends to meet client, event, or company needs. ESSENTIAL PHYSICAL FUNCTIONS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. Must be able to remain either in a stationary sitting position for extended periods (such as when working in the office), while also being able to stand and/or move for extended periods (such as when executing events onsite). Need to lift, carry, push, or drag boxes or equipment up to 30 lbs. Frequently moves inside the office to access filing cabinets, office machinery, etc. Need to adapt and function in various physical settings (for example, conference centers, indoor and outdoor spaces). Occasionally required to position self in a stooping, kneeling, or crouching manner. Frequently communicates with others and must be able to exchange accurate information in these situations. Frequently uses computers and other electronic equipment. ABOUT ETHERIO At Etherio, we have a purpose that drives all we do: We create meaningful partnerships, experiences, and connections that fuel growth and accelerate success for our clients and those they impact. Every day, we deliver creative, customer-focused solutions for our corporate and association clients - one meeting, event, or membership experience at a time. We recognize that to deliver that experience for our clients, we have to deliver it for our own team members as well. Whether you work in one of our offices or virtually, we're committed to supporting your learning and growth by providing opportunities for partnerships, experiences and connections that will accelerate your own success. Together we live out our core values, celebrate each other’s wins, learn lessons from our failures, and pursue excellence together. Benefits include: Medical, dental, vision, and more. 401(k) with matching. Generous paid time off. Flexible and hybrid work schedules. Our approach has earned us many industry awards over our 30+ year history, including 18 consecutive years on the CMI 25 – North America’s Top 25 Meeting & Incentive Companies. Join us at Etherio and become part of a team where your work has purpose, your growth is championed, and your results are rewarded. If you're excited to help shape exceptional experiences and build lasting connections, we’d love to meet you. Etherio is committed to embracing diversity and inclusion in our hiring practices and in experiences as team members. Etherio is an equal opportunity employer. We believe that the most effective way to invite and retain a diverse workforce is to build an enduring culture of inclusion and belonging. The Firm does not discriminate in employment because of race, creed, national origin, religion, age, color, sex, marital status, sexual orientation, gender identity, disability, citizenship status or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. 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