Asst. or Manager of Residential Services for Adults w/IDD

About Us: At Stepping Stone Support Center, we are not just another organization. We are a movement. Our mission is to give adults with intellectual and developmental disabilities (IDD) opportunities to become the best versions of themselves. Every program, every class, and every interaction are rooted in our unwavering commitment to empower the people we serve, giving them a voice, a platform, and the ability to thrive. If you are seeking a place where your work can be a beacon of change, then Stepping Stone is your destination. About the Role: Operational Excellence: · Learn to ensure that all services provided to participants align with Stepping Stone standards, as well as state and federal regulations. · Learn to ensure proactive communication to maintain alignment, swiftly resolve conflicts, and support In-Home Service providers in their essential functions. · Maintain participant files and records to meet state compliancy. · Learn to prepare and maintain protocols, care plans, annual assessments, and any other documentation necessary for quality care. · Support regular monitoring via monthly home visits, bi-monthly reviews, and re-training as needed. · These are basic duties of the Assistant Manager role; additional duties will be added for Manager role. Team and Participant Support: · Support In-Home Services Director in the day-to-day operations of the lane. · Manage a caseload of participants (adults w/IDD), preparing for and attending Service Plan meetings and IDTs, maintaining files, and serving as liaison with members of their care teams. · Serve as the on-call manager for emergency support on a monthly rotation. Coordination: · Assist in coordinating staff development and community outreach opportunities. Expected Outcomes: Within 15 Days: · Establish strong team and participant relationships, understanding their needs and expectations. · Undertake basic operational and role-specific training, such as safety protocols and documentation procedures. Within 30 Days: · Take on elevated role-specific responsibilities such as preparing for a Service Plan meeting (with guidance). · Start gauging the impact of your role through outcome-based metrics, including but not limited to provider feedback. Within 45 Days: · Gain a full understanding of the Asst. In-Home Services Manager role. · Demonstrate proficiency by showcasing smooth operations and reduced issues with providers. Need to Have: · 1+ year experience working with a vulnerable population (IDD, Disabled, Elderly, Children) · Ability to commute to Littleton, CO 80128 · Have a valid driver’s license and proof of current auto insurance · Successful completion of CAPs check, criminal background check, and Motor Vehicle Record Check · Moderate tech skills required · Flexible mindset (each day is different) and ability to work effectively with a collaborative team · Strong written and verbal communication skills; positive, empathetic, and offers praise regularly · Current certifications in CPR/AED, First Aid, QMAP (Stepping Stone can provide training) Nice to Have: · Previous experience managing a team · Strong proficiency in Microsoft systems, Constant Contact, tracking software · Servant style leadership training or experience · Experience in highly regulated industries, with bonus consideration for familiarity with CCR 8.7000 · Strong self-leadership with the ability to navigate stressful or complex interpersonal conflicts while staying calm and composed. Able to manage time effectively when unexpected situations arise · Understanding of Colorado’s Mandatory Reporting requirements of Adult Mistreatment State-required education or field experience needed for promotion from assistant to manager role: Bachelor’s degree (accredited) in education, social work, psychology or related field + 1 year experience in human services Associate’s degree (accredited) + 2 years’ experience in human services 4 years’ experience in human services Schedule: · Full-time (minimum 40 hours/week) plus mandatory staff meetings · Flexibility is crucial, as occasional changes might be required. · Role is remote, with expectation to work from center when needed Monday-Friday 8:00 a.m.-4:00 p.m. · Ability to flex hours may be available upon prior approval from supervisor. · Emergency on-call phone coverage (rotation with other managers) Compensation: · $20-$21/hour *plus $100/mo. travel stipend and benefits for Asst. Manager role · $22-$25/hour *plus $100/mo. travel stipend and benefits for Manager role Benefits: For Part- and Full-time Employees: · Paid Sick Leave - See Employee Handbook for accrual information. · Option to enroll in 401(k) plan - Must meet *requirements. · Requirements of 401(k) enrollment; the employee must be employed for three months and be at least 21 years of age. * For Full-time Employees Only, effective the first day of the month following the 60-day introductory period: · Enrollment in small company-paid life insurance plan · Option to choose a medical insurance plan (company pays first $300/mo. of premium), HSA option available on specific plans · Option to register for company-paid dental insurance · Option to purchase vision insurance · Paid company-recognized holidays · Paid time off & bereavement leave