Automation Engineer, CX (Playwright)

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? The Automation Engineer is responsible for ensuring the quality and reliability of web applications through a combination of manual and automated end-to-end testing. This role involves designing and maintaining scalable automation test suites, executing hybrid test strategies, and leveraging AI agents to accelerate automation and improve test coverage. The position requires close collaboration with cross-functional teams to troubleshoot issues, integrate automation into CI/CD pipelines, and deliver high-quality product releases. The engineer will also document defects, support continuous improvement initiatives, and contribute technical expertise to enhance both test efficiency and overall product quality. How will you make an impact? Conduct comprehensive end-to-end testing of web applications using both manual techniques and automated tools. Develop, enhance, and maintain automation frameworks using industry-standard tools and libraries. Integrate automated accessibility checks into CI/CD pipelines to enforce shift-left accessibility practices. Document findings with clear, actionable defect descriptions and supporting screenshots in the team's test management system (e.g., JIRA). Analyze information, troubleshoot issues, and reach sound conclusions within own area of technical expertise. Create and execute automated E2E test cases for web applications, including test data generation. Maintain and support automation infrastructure. Own and deliver tasks of low to medium complexity independently. Participate in training to continuously build technical and non-technical knowledge. Adhere to defined SDLC processes and QA best practices. Have you got what it takes? B.E./B.Tech in Computer Science, Industrial Engineering, Electronics Engineering, or related field. 3–5 years of experience in IT as an Automation QA Engineer. 2+ years of hands-on experience in UI automation testing. Proficiency with Playwright or equivalent UI testing tools. Strong programming skills in TypeScript, Java, or JavaScript. Experience with CI/CD tools such as Jenkins. Experience with defect management and tracking tools, preferably JIRA. Experience working in Agile development environments. Exposure to AI-assisted development tools such as GitHub Copilot, Claude Code, or equivalent. Desirable: knowledge of API validation using Postman or REST APIs. Desirable: familiarity with cloud services such as AWS. Excellent written and verbal communication skills; strong English proficiency. Preferred Certification: ISTQB Certified or equivalent What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Req ID: 11467 Reporting into: Tech Manager, Engineering, CX Role Type: Individual Contributor About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.