Automotive Service Advisor

A Day in the Life: Remote position on a schedule varying Mon-Fri 4:00am to 7:00pm and Sat-Sun 4:00am to 5:00pm *Ability to work REMOTE – Required to be located near our Phoenix office* Pay: $22/hr What You’ll Do: Ensure vendors are performing requested repairs at agreed upon pricing Reviewing a wide range of vehicle repair requests Ensure repairs are vended to make most efficient use of vehicle manufacturer warranty programs, including free PMs, warranty work covered by OEM Handle repair disputes with national account vendors Validating parts pricing and labor times Guarantee vehicle repairs adhere to company policies and address safety concerns Efficiently drive down vendor cycle time to minimize out of service days Handle phone calls related to vehicles experiencing extensive down time Adhere to goal setting metrics for all job functions Review vehicle repairs Handle phone calls, emails, and chats Working behind a desk Available to flexible schedule to support business needs that may require working weekends based on seniority shift bid What We’re Looking For: Highschool Diploma or GED 3 years of previous vehicle maintenance experience Minimum of 4 ASE certifications related to job scope Ability to work remote Fleet experience preferred Automotive vehicle repair background Ability to multitask Negotiation Computer literate Customer service Experience with labor guides What You’ll Get: Remote Work Up to 40% off the base rate of any standard Hertz rental including Friends and Family Paid Time Off Medical, Dental & Vision plan options Retirement programs, including 401(k) employer matching Paid Parental Leave & Adoption Assistance Employee Assistance Program for employees & family Educational Reimbursement & Discounts Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness Perks & Discounts –Theme Park Tickets, Gym Discounts & more