AWS Connect Developer - Remote

Job Title: AWS Connect Developer Location: 100% Remote Duration: Long Term Project Position Description: We are seeking a highly skilled AWS Connect Developer with expertise in Node.js, Amazon Connect, and systems integration . The role focuses on designing and developing customer engagement workflows, integrating Amazon Connect with CRMs (including Zoho) , ticketing platforms, and other enterprise applications. The ideal candidate will bring strong technical experience and a problem-solving mindset to build scalable, intelligent, and secure contact center solutions. Key Responsibilities Design, configure, and optimize Amazon Connect contact flows for voice, chat, SMS, and omni-channel interactions. Develop Node.js-based Lambda functions and backend services to extend Amazon Connect functionality. Build and maintain integrations between Amazon Connect and CRMs , including Zoho CRM, Salesforce, ServiceNow, and Zendesk . Enable bi-directional data flows (customer data sync, ticket creation, case management) between Connect and Zoho/other platforms. Implement real-time event streaming and reporting pipelines using AWS services (Kinesis, DynamoDB, Athena, S3). Leverage AWS AI/ML services (Lex, Polly, Transcribe, Comprehend) to enhance IVR/chatbot automation. Collaborate with business teams to automate workflows (lead management, support tickets, call recordings, customer notes) in Zoho and other third-party tools. Ensure data security, access controls, and compliance through IAM roles, encryption, and monitoring. Troubleshoot issues, optimize integrations, and deliver continuous improvements. Required Qualifications 10+ years of software development experience, including 5+ years in Amazon Connect development . Strong Node.js development skills (backend services, APIs, integrations). Hands-on experience with Amazon Connect : contact flows, queues, routing profiles, and reporting. Proven experience integrating Amazon Connect with Zoho CRM (or other CRMs like Salesforce/ServiceNow). Familiarity with REST/GraphQL APIs, webhooks, and OAuth-based integrations . Solid understanding of IAM security, role-based access, and compliance requirements . Preferred Skills Experience with Amazon Lex, Polly, and Transcribe for conversational AI. Knowledge of Zoho ecosystem (CRM, Desk, Campaigns, Zoho PhoneBridge API) . Background in contact center technologies such as Avaya, Genesys, or Twilio. Mohith AT volantsoft DOT com This is a remote position. ABOUT US Volantsoft was founded in 2011 by Anil Yarlagadda . Right from the beginning, the company aimed at being a leading professional in the IT industry by serving clients from diverse backgrounds. By building on the trust of our clients we established long-term relationships with all our customers that we partnered with. In helping our clients achieve success after success through the software solutions we provided them, we were able to grow our own business to reach a new potential and expand our presence around the world. We provide a broad gamut of services and solutions which go through continuous modernization so that we can provide the best solutions that technology has to offer to our clients. These services include cloud services, quality assurance, mobility solutions as well as Enterprise Application development and integration. We also provide consulting services to our clients. The superior quality of our services has helped our customers become high- performance businesses. With a global presence and an innovative team Volantsoft helps you make a difference in your industry. In addition to empowering businesses, we also take pride in assisting the creative new brains in the industry by providing job-oriented training to those who aspire to be a part of the IT industry. All the trainees get a chance to work on real time projects which helps them explore the industry through realistic experiences. All our trainees display the same fervour of helping our clients since they work in a conducive environment that nurtures them to strongly innovate so that they can reflect the same efficiency once they complete their training. The company’s mission and vision is a strong reflection of our values. We value being an ethically strong business which wants to spearhead success through change. We value integrity and reliability in our team which is one of the reasons why our customers find us dependable. Our team works to achieve excellence and shares a strong sense of respect for every individual we interact with. We believe that every company has its own learning curve and we nurture the growth of our clients which in turn helps us learn more.