Backoffice Sales Specialist

Backoffice Sales Specialist

Within Yanmar Marine International Operations, the Order Management team plays a key role in ensuring the smooth execution of customer orders across Europe. From order intake to delivery and invoicing, the team coordinates closely with multiple departments to provide an efficient and reliable customer experience. The Backoffice Sales Specialist supports the end-to-end order process while driving operational excellence, compliance, and customer satisfaction.

What are you going to do

As our Backoffice Sales Specialist, you are responsible for coordinating and executing the complete order-to-cash process. You work closely with customers, Production, Supply Chain, Logistics, Finance, and Sales to ensure orders are processed accurately, delivered on time, and invoiced correctly. In this role, you are the operational link between multiple stakeholders and play a key role in maintaining efficient and scalable operations.

Your main tasks and responsibilities

Order Management & Customer Support

• Validate incoming customer orders for accuracy, completeness, and compliance with commercial agreements

• Process and maintain order transactions within SAP S/4HANA

• Manage order changes and coordinate solutions for non-standard customer requests

• Act as the primary operational contact for order, delivery, and invoice-related inquiries

• Proactively communicate order status and coordinate issue resolution with internal and external stakeholders

Production, Supply Chain & Logistics Coordination

• Coordinate order execution with Production, Workshop, Supply Chain, and Logistics teams

• Monitor order progress and proactively address delivery risks or bottlenecks

• Coordinate the availability of parts and materials with internal teams and suppliers

• Manage shipment schedules and transportation arrangements

• Prepare and maintain export, shipping, and customs documentation for international deliveries

• Coordinate reverse logistics activities when required

Financial Administration & Compliance

• Generate and validate invoices, ensuring accurate pricing, quantities, and delivery terms

• Maintain accurate order and transaction records within relevant systems

• Support dispute resolution, credit notes, debit requests, and related investigations

• Assist with internal audits and ensure compliance with operational and financial procedures

Continuous Improvement

• Identify opportunities to improve operational efficiency and service levels

• Support operational projects, system enhancements, and process optimization initiatives

• Contribute to the continuous improvement of the end-to-end order management process

• Support scalable operations that enable future business growth

Who are we looking for

The ideal Backoffice Sales Specialist is highly organized, proactive, and customer-focused. You enjoy coordinating complex processes, working with multiple stakeholders, and ensuring that every detail is managed accurately. You thrive in an international environment and are motivated by delivering excellent service while continuously improving operational performance.

The ideal candidate

• Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field

• Minimum 3 years of experience in operations, order management, customer service, or order-to-cash processes

• Hands-on experience with SAP S/4HANA is required

• Professional proficiency in French is a strong advantage

• Fluent in English

• Strong organizational and coordination skills

• Analytical mindset with the ability to work effectively with operational data and systems

• Experience working with ERP systems and international order management processes

• Proficient in Microsoft Office applications, particularly Excel

• Strong communication and stakeholder management skills

• Ability to manage multiple priorities in a dynamic international environment

• Additional European languages are considered an advantage

Work location

This position is based in Almere, the Netherlands, with a hybrid working model of three days in the office and two days working from home.

What do we offer

You will join an international operations team where your contribution directly supports customer satisfaction, operational performance, and business success. You will work in a collaborative and professional environment with opportunities to develop your skills and gain exposure to a broad range of operational processes across Yanmar's European business.

Employee benefits

• A competitive salary based on knowledge and experience

• Flexible working hours and the possibility to work from home where suitable

• A standard working week of 37.5 hours

• Opportunities for training and professional development

• Gym subscription and bike plan

• Employee benefits plan with discounts on various products and services

• Participation in company outings, sports activities and events

• Commuting allowance

• 27 vacation days with the ability to build up time for time

• 8% holiday allowance and a year end bonus based on company results

Quote

Karelle Dubret – Team Lead Backoffice Sales

"At Yanmar, operational excellence starts with teamwork. As an Backoffice Sales Specialist, you will play a central role in connecting customers, operations, and internal stakeholders. Every day brings new challenges and opportunities to make an impact. If you enjoy coordinating complex processes and working in an international environment, we'd love to welcome you to our team."