Backup & Storage Administrator

Who We Are Jolera is a multinational hybrid aggregate service provider (HASP) focused on delivering IT solutions as-a-service for its customers and channel partners. We are Canadian based with over 20 years of experience in the industry. Our team of experts is dedicated to finding the best solutions for your business and helping you achieve your goals. We are passionate about technology and committed to providing our customers with the best possible service. Who You Are We are seeking a Backup & Storage Administrator who will be instrumental in managing and supporting our backup infrastructure, with a focus on enterprise-grade solutions. You will leverage your expertise in Commvault & Veeam Backup and Replication (including VeeamOne, Orchestrator, VSPC, Cloud Connect), Barracuda Backup, Datto, NetApp, and other SAN technologies to lead end-to-end deployment and support in enterprise environments. You will tackle complex backup infrastructure challenges, ensuring the reliability and performance of our backup systems. You thrive on accountability, taking ownership of deployment engineering for new business pursuits and collaborating closely with the various teams to translate project requirements into detailed, actionable solutions. With end-to-end responsibility for infrastructure design and build within the Backup and Recovery (BUR) capability, you’ll define deployment strategies and ensure seamless implementation. Flexibility to work evenings and weekends is key, as is your commitment to excellence in delivering robust, secure, and efficient data protection solutions. What You'll Do As a Backup & Storage Administrator, you will be responsible for: Commvault & Veeam Backup and Recovery Management: • Deploying, configuring, and managing Commvault/Veeam Backup & Replication. • Creating and maintaining backup jobs, replication jobs, and disaster recovery plans. • Monitoring backup jobs, alerts, and health of systems. • Troubleshooting and resolving backup and recovery issues. • Optimizing backup and recovery processes to improve performance and reduce storage consumption. • Day-to-day operational activities such as restore testing, break/fix, general upkeep of platforms. Storage Management: • Working with storage administrators to ensure sufficient storage capacity for backups. • Understanding storage technologies such as SAN and NAS. • Troubleshooting storage-related issues affecting backups. Security and Compliance: • Implementing and maintaining security best practices for the backup platform environments. • Ensuring compliance with relevant data protection regulations. Documentation: • Creating and maintaining comprehensive documentation for backup configurations, procedures, and troubleshooting steps. • Backup & Recovery Expertise: Strong understanding of Commvault implementation and administration, including Veeam Backup & Replication with advanced features (SureBackup, SureReplica, Instant Recovery). Experience with database backups/restoration (SQL preferred). • Infrastructure Knowledge: Knowledge of storage technologies (SAN, NAS) and experience working with Windows Server operating systems (including 2019 & 2022). Familiarity with VMware, Citrix, Windows, Azure, AWS, Active Directory, GPO, DHCP, DNS, DFS, ADFS Administration is a plus. • Linux Administration: Demonstrated ability to manage and troubleshoot Linux-based systems, including command-line operations, user management, and system configuration is a plus. • Problem-Solving & Technical Skills: Strong troubleshooting and problem-solving skills. Ability to diagnose and resolve complex configuration issues within multi-vendor, multi-site infrastructures. • Communication & Professional Skills: Excellent written and verbal communication skills. Demonstrated honesty, integrity, a desire to help clients succeed, and the ability to thrive in a fast-paced, team-oriented enterprise environment. Experience working for an MSP, VAR, or solution provider supporting multiple customer accounts is preferred. • Education: Bachelor’s degree in computer science, Information Technology, or a related field certification and equivalent experience. Competencies: The ideal candidate will possess a strong understanding of backup principles (including RTO/RPO) and best practices, along with competency in: • Backup & Recovery: Commvault, Veeam Backup and Replication, Business Continuity, and Disaster Recovery solutions. • Virtualization: VMware, Hyper-V, and Citrix. • Storage: Dell EMC (VMAX, VNX, Unity, hybrid and all-flash arrays), FC, iSCSI, CIFS, and NFS. • Microsoft Technologies: Azure, Exchange, and Office 365. • Linux Administration. What We Offer Competitive compensation package & benefits package Company Perks, and various brand discounts Company events, recognitions, and celebrations Career development and growth opportunity. At Jolera, we are committed to creating a diverse, equal and inclusive. Our goal is to attract and retain the best talent while embracing diversity in all its forms. We value and respect differences in ethnic background, gender, age, religion, identity, disability, or any other characteristic protected by applicable law