BDC Agent

Martin Management Group is seeking a Business Development Agent to join our team! Responsibilities: Deliver inquiries/messages intended for other sales personnel and departments promptly Provide truly exceptional customer service in a fast-paced work environment at a high-volume dealership. Answers incoming calls promptly and professionally Answer incoming calls in a friendly manner utilizing a multi-line phone operator system Identify customer needs, clarify information, direct to the appropriate department Identify and escalate customer service issues to supervisors Follow scripts and procedures to ensure the highest level of customer service One year of customer service experience Enthusiastic and Positive Attitude Good verbal and written communication skills Self-motivation Positive attitude Proficiency with computers Must be able to multi-task Must be a solution-oriented problem solver Customer Satisfaction focused Enthusiastic and positive attitude Speed and efficiency Ability to type >50 words per minute at a minimum Good interpersonal skills and ability to work successfully in a team environment Amenable to work US Central Timezone. Martin Management Group is an Equal Opportunity Employer #R2