Benefit & Eligibility Software Tester (Operations & Policy Analyst 1)

Initial Posting Date: 08/24/2026 Application Deadline: 08/31/2026 Agency: Department of Human Services Salary Range: $4,519 - $6,904 Position Type: Employee Position Title: Benefit & Eligibility Software Tester (Operations & Policy Analyst 1) Job Description: Benefit & Eligibility Software Tester (Operations & Policy Analyst 1) REQ-204395 Salary Range: $4519 - $6904 Location: Salem The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community. OPPORTUNITY AWAITS! Are you looking for a meaningful opportunity to use your analytical and developmental skills to support Oregonians' health and wellbeing? Do you want to be part of a diverse workforce that collaborates and learns from each other to improve services that support the Oregon Department of Human Services? If you want a career that makes a difference in the lives of more than 1 million Oregonians, we invite you to apply today! The Oregon Eligibility Partnership (OEP) , part of the Oregon Department of Human Services (ODHS) , is looking for talented individuals with a passion for public service to apply for our Benefit & Eligibility Software Testing Specialist, Operations & Policy Analyst 1. In this role, you will analyze defect fixes, research design documents, and other resources, write test cases, execute test cases, and communicate/coordinate testing efforts with business partners. SUMMARY OF DUTIES: The purpose of this position is to act as a resource to staff for policy and procedures, and to oversee the benefit and eligibility process to ensure that programs are determined correctly. To participate in user acceptance testing (UAT) through research and analysis of reported defects, supporting case documentation, use cases, business and technical detailed solutions design specifications (DSDs); development and execution of test scripts (specific test cases, conditions and procedures) which conform to software testing standards, agency guidelines and regulations, and which demonstrate system functionality prior to release to the production environment. Also, responsible for identifying and reporting defects found during user acceptance testing. Develops system knowledge to become a subject matter expert resource for staff on functionality, and software testing standards. Works independently and collaboratively with other business, system business analysts and technical staff. As a Benefit and Eligibility Tester you will: Execute software test cases as specified to verify that system outputs comply with specifications and standards. Develop initial (mock) data to support test cases performance. Perform test scripts with analytic care and scrutiny. Expand additional ad hoc testing, as needed to further evaluate, or clarify system behavior to similar preconditions. Document all test results, screens, steps, outcomes, and other relevant system behavior in the designated test tracking/defect management repository(is). Compile and analyze test results to draw pass/fail conclusions and propose appropriate disposition, escalation, severity, and priority, as specified by defined process. Inform appropriate go/no-go decision makers based on test results and defect analysis. Plan and do analytical research related to testing of software enhancements; prepare written test cases and procedures for use in test execution, to assess and report the extent of success or failure of each software fix or enhancement, based on business requirements and design specifications. Evaluate business requirements, design specifications and other support documentation in order to develop specific testable conditions with corresponding pass/fail criteria. Obtain data from interviews or other sources to evaluate quality software fixes and enhancements. Collaborates with business operations and policy units, Triage team senior analysts, test team lead and others as needed regarding change requests, requirements, and design solutions to understand testable conditions and business expectations on results. WORKING CONDITIONS: Regular work schedule with a normal workday of 8 hours, Monday - Friday 8:00 AM - 5:00 PM . Compensated overtime may be required when pre-approved by supervisor. Occasional travel. Must have a valid driver’s license and acceptable driving record or if no driver’s license, must be able to provide alternative method of transportation. Hybrid Remote Work: Essential functions of the position are performed from mainly at the employee's home office. Business needs may require the employee to come into the central workplace or perform work. Employee’s work may also be conducted at home, in central offices and other program/partner sites. Employee has contact with a range of people including some exhibiting anger and frustration. Fast paced environment with high-volume demands with keyboarding computer entry and paperwork. Long periods of sitting at computer may be necessary. Ongoing pressures are regular conditions for this position, including the need to multitask and change priorities frequently. MINIMUM QUALIFICATIONS (MQ's): A bachelor's degree in business or public administration, Behavioral or Social Sciences, Finance, Political Science or any degree demonstrating the capacity for the knowledge and skills; ​ OR Any combination of experience or education equivalent to three years technical-level experience that typically supports the knowledge and skill requirements listed for the classification. ESSENTIAL ATTRIBUTES (EA's): Advanced knowledge of system functionality, operational procedures, and eligibility determination for two or more ONE System integrated programs (TANF, ERDC, SNAP, TA‑DVS, Non‑MAGI, or MAGI Medical). Experience understanding, executing and accurately documenting test scenarios and results. Experience multi-tasking under pressure of tight deadlines and achieving accurate outcomes. Experience collaborating effectively with other team members, subject matter experts, agency personnel and third-party vendors. Skill in understanding complex system operations and analyzing unexpected system behavior. ​​ ATTENTION ALL CANDIDATES! A cover letter is required. Please briefly describe how you meet each of the essential attributes (EA's). Please make sure your application materials, resume or job history, are clearly outlined as this information will be used to determine your starting salary range. Note: Your cover letter (if requested) and resume may be uploaded in the Resume/CV field on the online application. The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification. BACKGROUND CHECKS and REQUIREMENTS If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information. The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States. BENEFITS Amazing benefits package . Cost of Living Adjustments. Possible eligibility for the Public Service Loan Forgiveness Program . Annual salary increases (until you reach the top of the listed salary range). ODHS Employee Resource Group communities that promote shared learning. EMPLOYMENT PREFERENCE Veterans’ preference information . How to submit your Veteran documents for preference . Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application. GENERAL INFORMATION This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU). This recruitment may be used to fill future vacancies in the same classification. CONTACT INFORMATION We invite you to contact [email protected] for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions. The recruiter for this position is Jennifer Moisa. If you contact the recruiter, please include the job requisition (REQ) number listed at the top of this job post. Email: [email protected]