Bilingual Automotive Call Center Advisor (EN/FR)

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around. The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. . Holman has an outstanding opportunity for a remote Bilingual Automotive Service Advisor in our TRC Call Center! Shift: between 6:00am- 10:00pm (must be flexible within these hours) Must have 5+ years of hands-on experience in Automotive or Truck Mechanic What we offer: Benefits include competitive pay and bonus, health, dental and life insurance, 100% tuition reimbursement based on grade performance, Group RRSP, on the job training and development and much more. If you’ve built your career as a Mechanic, Auto Technician, or Shop Foreman, now’s the time to take your expertise beyond the shop. Our fully remote Call Center lets you put your Automotive knowledge to work in a fast‑paced, purpose‑driven environment, offering the flexibility of working from home while keeping you closely connected to the industry you know and love. What will you do? Collaborate with internal teams and provide technical support grounded in real‑world automotive mechanical experience. Assess the necessity, scope, and accuracy of recommended repairs based on industry standards and hands‑on experience. Ensure repair and maintenance work is performed appropriately and priced fairly. Identify opportunities for cost savings through technical review and, when appropriate, negotiate repairs; document all savings realized. Ensure preventative maintenance schedules are technically sound and consistently followed. Maintain individual performance metrics at or above established goals. Collaborate with internal teams and provide technical support grounded in real‑world mechanical experience. Contribute positively to team morale and demonstrate professionalism in all interactions. Adapt to operational changes while remaining calm, professional, and solution‑focused under pressure. Maintain a professional image, strong work ethic, and accountability in a fully remote environment. What are we looking for? Bilingual - English/French Valid mechanic’s license 310S or 310T. 5+ years of hands-on experience in automotive or truck repair 5+ year’s relevant experience in a contact center setting (Asset) Post-Secondary Education (i.e. College diploma, Certificate, or Apprenticeship) (Asset) Proficient in MS Office Programs specifically Outlook, Word, Excel, and PowerPoint. (Asset) ASE certification or willing to obtain within established timeline set by ARI. #LI-REMOTE #LI-MS1 INDTRC At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way. At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type): Health Insurance Vision Insurance Dental Insurance Life and Disability Insurance Flexible Spending and Health Savings Accounts Employee Assistance Program 401(k) plan with Company Match Paid Time Off (PTO) Paid Holidays, Bereavement, and Jury Duty Paid Pregnancy/Parental leave Paid Military Leave Tuition Reimbursement Benefits: Regular Full-Time We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees. Temporary or Part-Time In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements. Artificial Intelligence Statement We recognize that applicants for positions at any organization may view AI tools for tasks such as drafting a resume or cover letter, provided the information is accurate and truthful. However, applicants should not use AI tools to: Answer interview questions on their behalf, or use AI tools in any way during the interview or other qualification process(es). Misrepresent or embellish qualifications, skills, or experience Create false or misleading representations of identity (e.g., deepfakes or altered images/videos) Your application, whether an AI tool is used or not, should reflect your authentic abilities and experiences. Any use of AI that compromises honesty or integrity may result in disqualification from the process. Equal Opportunity Employment and Accommodations: Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. If you are a person with a disability needing assistance with the application process, please contact [email protected] This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.