Bilingual Client Services Representative

Canada Kitchener Purpose To provide a high level of customer service support to the Company’s customers in order to ensure customer satisfaction. This is a hybrid position with an office location in Kitchener. Responsibilities Customer Support Respond to a high volume of customer inquiries via phone and email Assist with order placement, status updates, rush requests, warranties, and repairs Provide basic product and technical support Resolve customer issues and complaints in a timely and professional manner Maintain strong knowledge of products, services, programs, and relevant regulations to provide accurate and effective support to customers Order Management Process and track orders accurately using Navision Coordinate with Operations, Audiology, Finance, and Distribution teams Ensure all customer requirements are met through proper follow-up Provide backorder updates and production status to customers Team Collaboration & Support Build strong relationships with customers and internal teams Support team initiatives such as call monitoring, concierge programs, and quality checks Mentor and assist newer team members when needed Participate in product launches and customer events when needed Administrative & Quality Tasks Maintain accurate records and documentation Prepare necessary paperwork and reports Ensure adherence to internal processes and quality standards Contribute to continuous improvement initiatives and special projects Qualifications To perform this job successfully, an individual must be able to perform each major duty and accountability satisfactorily. This role requires the individual to handle a high volume of telephone and email communication with customers as a regular requirement of the job. The requirements listed below are representative of the knowledge, skill, and/or ability required. Education & Related Experience: A high school diploma or equivalent is required. Post-secondary diploma or degree in sales, customer service, marketing, office administration, business administration or related field is preferred. Excellent verbal and written communication skills to interact with customers. About Demant Demant is a world-leading hearing healthcare and technology group built on a heritage of care, health, and innovation since 1904. The Group offers innovative technologies, solutions, and expertise to help people hear better. In every aspect, from hearing care, hearing aids and hearing implants to diagnostic equipment and services and audio solutions, Demant is active and engaged. Headquartered in Denmark, the Group employs more than 21,000 people globally and is present with solutions in 130 countries where we create life-changing hearing health and high-end audio and video solutions. William Demant Foundation holds the majority of shares in Demant A/S, which is listed on Nasdaq Copenhagen and among the 25 most traded stocks. Accommodation Demant is committed to building an inclusive environment and will provide accommodations in accordance with the AODA (Accessibility for Ontarians with Disabilities Act). Please clearly indicate in your application any accommodations you will require throughout the recruitment process. While we appreciate the interest of all applicants, only those selected for an interview will be contacted.