Bilingual Customer Care Specialist (Hindi Speaking)

Bilingual Customer Care Specialist (Hindi-Speaking) Application Window closes on August 18th, 2026 Remote | 30 Hours per Week | Colorado, New Jersey, Pennsylvania & Washington, DC Pay: $19.00 per hour At Leading Edge Extended Learning, we believe every interaction with a family matters. As our Bilingual Customer Care Specialist, you'll be one of the first people our families connect with when they have questions about enrollment, billing, or our programs. We're looking for someone who genuinely enjoys helping others, stays calm under pressure, and thrives in a fast-paced environment where no two days are exactly alike. This is a fully remote position supporting families across multiple states. Candidates must reside in New Jersey, Pennsylvania, or Washington, DC, and be fluent in both English and Hindi; Gujarati, Punjabi, Telugu, or Spanish is a plus. Schedule This is a 30-hour per week position. Monday-Friday 11:00 AM - 5:00 PM Eastern What You will Do: As a Customer Care Specialist, you'll serve as a trusted resource for families by providing exceptional customer service and helping ensure a smooth experience from registration through ongoing program participation. Responsibilities include: Answer incoming phone calls from families and prospective customers Respond to emails, text messages, and customer inquiries in both English and Hindi Assist families with program registration and enrollment Support customers with billing questions, payments, account updates, credits, and invoices Maintain accurate customer records and detailed account notes Make outbound follow-up calls regarding registrations, payments, and account questions Process and manage state childcare subsidy documentation, vouchers, attendance reporting, payment collection, and account follow-up Document and report technical issues when needed Navigate multiple web-based systems including RingCentral, Leading Edge Connect (Line Leader) & Google Workspace Deliver compassionate, professional, and solution-focused customer service during every interaction Collaborate with teammates while successfully managing responsibilities independently Perform additional duties as assigned What We're Looking For Required Qualifications: High school diploma or equivalent Fluent in both English and Hindi At least one year of call center or high-volume customer service experience Ability to work Monday through Friday remotely during scheduled hours Strong computer skills and confidence learning new technology Excellent written and verbal communication skills Outstanding organization and attention to detail Ability to multitask while maintaining accuracy Professional phone etiquette and customer-first mindset Strong problem-solving and follow-through skills Ability to work independently in a remote environment This position reports directly to the Head of Family Services. Benefits Medical, Dental, and Vision Insurance 401(k) with automatic enrollment after eligibility requirements are met Aflac Supplemental Insurance options Calm Premium Membership 100% Employee Child Care Tuition Discount Employee Assistance Program resources Paid Holidays State-mandated Paid Sick Leave (amount varies by state) Professional development and ongoing training Opportunities for growth within a rapidly expanding organization Our Hiring Process We strive to make our interview process straightforward and transparent. Step 1: Application Review Step 2: 30-minute virtual Zoom interview with our Recruiting Team Step 3: Virtual interview with the Head of Family Services Step 4: Employment offer and onboarding Selected candidates will receive an email invitation to schedule an initial Zoom interview at a convenient time. Please select a date and time when you are certain you can attend, as last-minute rescheduling may affect your continued consideration. About Leading Edge Extended Learning Leading Edge Extended Learning partners with schools to provide high-quality before-school, after-school, preschool, and summer learning programs that inspire curiosity, build confidence, and create meaningful experiences for children. We recognize that an important part of learning is feeling confident in the material being taught in school. We focus on core academic areas such as reading, writing, math, and science to build confidence, while also offering fun enrichment opportunities daily. We also understand that children's social/emotional development is key during these early years of school. Our lab-based model creates ongoing opportunities for students to interact and work in teams in order to expand their leadership, communication, and interpersonal skills. We are fully committed to supporting our students' growth so they stay on the leading edge of their lives. 96% of our families would recommend Leading Edge to a friend. Discover what families are saying about our programs and explore our website to learn more. If you're passionate about helping people, enjoy solving problems, and want to be part of a growing organization that values teamwork and outstanding customer service, we'd love to hear from you. Leading Edge Extended Learning is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable federal, state, or local law.