Bilingual Customer Service Representative – 100% Remote

Job Description Bilingual Customer Service Representative — Remote Support customers in a fast-paced insurance environment where professionalism, collaboration, and strong communication are valued. This opportunity offers the chance to contribute to service excellence while helping customers navigate a variety of inquiries and concerns. What is in it for you: • Hourly salary of $21.5. • 12-month contract with the potential for permanent employment. • Day schedule, 37.50 hours per week. • Enjoy the flexibility of remote work. Responsibilities: • Respond to customer inquiries regarding products and services by phone or email. • Identify customer issues and provide solutions or appropriate follow-up. • Resolve service or billing concerns, including refunds, exchanges, and bill adjustments. • Communicate claim investigation updates and planned adjustments to customers. • Escalate unresolved complaints to the appropriate internal departments. • Maintain detailed and accurate records of customer interactions and actions taken. • Ensure a professional, customer-focused experience while meeting productivity expectations. What you will need to succeed: Required qualifications • Completion of a degree program. • 2 years of customer service experience. • 2-4 years of experience handling customer inquiries, resolving complaints, and providing customer support. • Experience accurately documenting customer information, interactions, and actions taken. • Proficiency with computer applications, including MS Outlook and data entry systems. • Ability to work independently and manage competing priorities effectively. • Bilingual in French and English, with the ability to communicate with customers by phone and email, respond to inquiries, explain resolutions, and provide updates regarding claims and service-related matters in both languages. Preferred qualifications • Experience handling billing adjustments, refunds, or service resolutions. • Exposure to inbound and outbound call environments. • Customer service experience in corporate, financial, insurance, or medical settings. • Familiarity with issue escalation processes. • Ability to manage high volumes of calls or inquiries while maintaining service quality. Why Recruit Action? Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.