Bilingual Customer Support (Legal Services) - TX - El Paso

Bilingual Customer Support (Legal Services) Various Full-Time shifts Pay: $17/hr At Alert Communications, we provide around the clock live answering and intake solutions tailored specifically for the legal sector. Our team manages incoming leads, client onboarding and ongoing support for law practices nationwide. We are seeking a fluent Bilingual Legal Intake Specialist to serve as the premier point of contact for individuals reaching out to our partner law firms. In this position, you will be responsible for evaluating and qualifying incoming inquiries, delivering compassionate customer care in both English and Spanish and ensuring a smooth, professional onboarding process from the very first call. Requirements: Location: Must reside in Texas Language Fluency: Confidently handle inbound phone calls in both Spanish and English, tailoring your approach to comfortably guide each caller. Availability: Must be able to work one weekend day (Saturday or Sunday) and be available for Holidays. Experience: Prior Experience in customer service, call centers, sales or hospitality (legal industry preferred). Technical Skills: Proficiency using computers and multiple screens/systems. Typing Speed: Minimum of 35 WPM. Maintain high productivity, accuracy, and reliability standards by utilizing your time and system tools effectively. Tech/Internet Requirements: This is a remote position that requires dedicated home setup. Internet Connection: High speed Fiber or Cable internet only (no satellite, DSL or WiFi). Speed: Minimum 15 Mbps upload/5 Mbps download. Hardwired Connection: Must use a direct Ethernet cable connection to your modem/outer. You must have a PC/Laptop (Windows 11 or higher) and a wired USB headset . (No Apple/Macbooks/Tablets) Wired USB headset with a mic Benefits for Full-Time Employees: Employee Stock Ownership Full Medical, Dental, Vision Paid Vacation 401K with Company Matching Free Life Insurance Policy Legal Assistance About Us: With over 40 years of experience, Alert Communications powers client communication in the legal, healthcare, and home service sectors. We support more than 3,000 clients across North America as a trusted, people powered voice for their business. Alert is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.