Bilingual Dealer Care Representative

About Becklar Becklar delivers the industry’s only SMART Critical Event Protection Platform, combining advanced AI technology with skilled operators to provide rapid monitoring and response for people, property, and employees. Our solutions span video monitoring, remote guarding, workforce safety, personal health and safety, and critical event response—designed to act in the moments that matter most. Headquartered in Ogden, Utah, Becklar is one of the nation’s largest and fastest-growing monitoring companies, protecting more than 2.2 million subscribers daily. Guided by our mission to create a safer world through innovative technology and caring people, we live our We Care F.I.R.S.T. values—Fun, Innovative, Relationship-driven, Service-focused, and Team-oriented. Job Summary The Dealer Care Representative supports and maintains strong relationships between Becklar and its dealers through proactive communication, problem-solving, and exceptional customer service. This role is responsible for handling dealer inquiries, resolving issues, and ensuring a high level of satisfaction across all interactions. The ideal candidate is organized, detail-oriented, and thrives in a fast-paced environment while maintaining professionalism and a customer-first mindset. What You’ll Do Respond to dealer inquiries via phone, email, and other communication channels Troubleshoot and resolve issues in a timely and professional manner Research problems and determine the best possible solutions Use critical thinking and problem-solving skills to handle a variety of situations Follow up on dealer requests to ensure resolution and satisfaction Manage escalations with professionalism and a focus on positive outcomes Build and maintain strong, constructive relationships with dealers Communicate any recurring issues or concerns to leadership Mentor team members to support overall team success and service quality Participate in training sessions to maintain and improve skills Support additional projects and tasks as assigned What You’ll Need Fluent in French and English ( written and speaking ) 1–2+ years of customer service experience Strong communication skills (written and verbal) Proficiency in Microsoft Office (Excel, Word, PowerPoint) Strong problem-solving and critical thinking abilities Ability to work independently and within a team environment Detail-oriented with strong organizational skills Ability to work effectively under pressure Bachelor’s degree or equivalent experience preferred Résumé du poste Le représentant du service client pour les revendeurs soutient et entretient des relations solides entre Becklar et ses revendeurs grâce à une communication proactive, à la résolution des problèmes et à un service client exceptionnel. Ce poste consiste à traiter les demandes des revendeurs, à résoudre les problèmes et à garantir un haut niveau de satisfaction dans toutes les interactions. Le candidat idéal est organisé, soucieux du détail et s'épanouit dans un environnement dynamique tout en conservant son professionnalisme et une approche axée sur le client. Vos missions Répondre aux demandes des concessionnaires par téléphone, e-mail et autres canaux de communication Analyser et résoudre les problèmes avec rapidité et professionnalisme Étudier les problèmes et déterminer les meilleures solutions possibles Faire preuve d'esprit critique et de capacités de résolution de problèmes pour gérer diverses situations Assurer le suivi des demandes des concessionnaires afin de garantir leur résolution et leur satisfaction Gérer les escalades avec professionnalisme en mettant l'accent sur des résultats positifs Établir et entretenir des relations solides et constructives avec les revendeurs Signaler tout problème récurrent ou toute préoccupation à la direction Accompagner les membres de l'équipe afin de favoriser la réussite globale de l'équipe et la qualité du service Participer à des sessions de formation pour maintenir et améliorer ses compétences Apporter son soutien à d'autres projets et tâches qui lui sont confiés Ce dont vous aurez besoin courant en français et en anglais (écrit et parlé) 1 à 2 ans ou plus d’expérience en service à la clientèle Le bilinguisme est obligatoire (français et anglais) Solides compétences en communication (écrite et orale) Maîtrise de Microsoft Office (Excel, Word, PowerPoint) Solides capacités de résolution de problèmes et d’esprit critique Capacité à travailler de manière autonome et en équipe Souci du détail et excellentes compétences organisationnelles Capacité à travailler efficacement sous pression Licence ou expérience équivalente souhaitée What’s in it for you? At Becklar, we’re driven by a bold purpose: protecting people, property, and employees when it matters most. We work hard toward meaningful goals, but we believe great work happens when people feel supported, connected, and genuinely enjoy what they do. Life at Becklar is built on trust, teamwork, and moments that matter — and we back that up with benefits designed to support you both at work and beyond. Here’s a snapshot of what we offer: Competitive compensation and opportunities to share in our success Comprehensive health benefit plans to support you and your wellbeing 401(k) retirement plan with company contribution Inclusive parental leave designed to support all parents and caregivers Wellbeing and lifestyle perks to support personal growth, connection, and balance Generous PTO so you can recharge, give back, and take care of what matters most EEO Statement Becklar is an equal opportunity employer and is committed to creating a workplace free of discrimination and harassment. We make employment decisions based on business needs, job requirements, and skills, without regard to any status protected under applicable federal, state, or local law. Even if you don’t match the job description, please reach out to us or follow us on any other social media to see potential jobs that match your skillset.