*Bilingual Disability Administration Coordinator — 100% Remote

Job Description Bilingual Disability Administration Coordinator — Remote Take part in an opportunity where your attention to detail can make a real difference. Within the insurance sector, you will support key communication and administrative processes that help maintain quality, confidentiality, and service excellence across a national organization. What is in it for you: • Hourly salary of $17.60. • 12-month contract with the potential for permanent employment. • Day schedule, 37.50 hours per week. • Weekday schedule from 8 am to 4 pm EST. • Enjoy the flexibility of remote work. Responsibilities: • Review and assess external communications to ensure compliance with privacy protocols and client-specific communication guidelines. • Apply a high level of attention to detail to help prevent privacy breaches. • Reconcile inconsistent or inaccurate information and provide feedback to case managers and leaders when privacy, confidentiality, or communication guidelines are not met. • Analyze communications and document trends to support continuous improvement initiatives. • Manage a group email inbox efficiently while maintaining quality standards and turnaround times. • Assist with administrative case management activities, including email communications, tool referrals, and invoice processing. • Collaborate with internal and external stakeholders, including Case Managers, Operations Specialists, Associate Managers, Plan Sponsors, and Plan Members. • Review information being communicated externally to uphold privacy and confidentiality standards. • Document findings and provide recommendations regarding communication quality and required corrections. What you will need to succeed: Required qualifications • Post-secondary education at the college or university level is required. • Up to 2 years of experience in a similar administrative role. • Proficiency with Microsoft Office Suite, including Outlook, Teams, Excel, OneNote, OneDrive, and PowerPoint. • Proficiency with Adobe. • Ability to probe, investigate, apply critical judgment, solve problems, and take ownership of discrepancies and issues through to resolution. • Bilingualism in English and French is required to review, analyze, and support communications with internal and external stakeholders across Canada. Required soft skills • Excellent attention to detail and accuracy. • Excellent organizational, prioritization, and planning abilities. • Excellent written and verbal communication skills. • Ability to thrive in a fast-paced environment. • Ability to adapt to high workload volumes and competing deadlines. • Analytical, proactive, and able to take initiative. • Ability to collaborate and build relationships with tact and diplomacy. • Ability to work independently and as part of a team. Preferred qualifications • Knowledge of disability management and/or group benefits is considered an asset. • Experience in a health-related field and/or an administrative office environment is considered an asset. Why Recruit Action? Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.