Bilingual Disability Coordinator

About Kii Health One-Year Fixed-Term Contract | Remote (Canada) | Full-Time Kii Health combines the latest technology with a national network of healthcare professionals to empower healthier living. We support mental health, well-being, and productivity for clients across Canada and the U.S. Our services include Mental Health Support, Occupational Health, Disability Management, Workers' Compensation Management, Remote Patient Monitoring, and more, all focused on delivering results that matter. Are you looking to grow your career in healthcare with a company that's making a real impact? At Kii Health, we're proud to be one of North America's most innovative healthcare providers, helping over 10 million people through digital and enterprise health solutions. If you're passionate about delivering exceptional service and thrive in a fast-paced environment, you might be a great fit for our team. We are currently seeking a Disability Coordinator to join our growing Disability Management team on a one-year fixed-term contract . Bilingual (French/English) candidates are strongly preferred; however, we also welcome applications from candidates who are fluent in English only. This is a highly administrative role that requires exceptional organizational skills, attention to detail, and the ability to manage multiple priorities while maintaining a high level of accuracy. Working closely with Case Managers, clients, and claimants, you will play an integral role in coordinating disability case administration and ensuring a positive client experience. What You'll Do Coordinate and maintain disability case files from initiation through ongoing administration. Prepare and distribute claimant packages, forms, and correspondence. Review incoming documentation for completeness and accuracy. Accurately enter and maintain claimant information within internal databases. Communicate with claimants, healthcare providers, and client contacts by phone and email. Provide administrative support to Disability Case Managers. Process invoices and maintain accurate billing records and reports. Generate reports and ensure documentation complies with internal processes and client requirements. Deliver exceptional customer service while maintaining confidentiality and professionalism. What You'll Bring Fluency in English is required. Fluency in both English and French is considered a strong asset. Knowledge of disability management practices, short-term disability policies, Workers' Compensation/WSIB legislation, Human Rights legislation, or related legislation is considered an asset. Strong proficiency with Microsoft Office, including Word, Excel, and Outlook. Excellent written and verbal communication skills. Exceptional organizational and time management skills with the ability to prioritize multiple tasks. Strong attention to detail and commitment to accuracy. Ability to work independently while contributing effectively to a collaborative team. Previous administrative experience in healthcare, disability management, insurance, or a related field is considered an asset. Why Join Kii Health? At Kii Health, you'll be part of a collaborative team dedicated to improving health outcomes for individuals and organizations across North America. We offer a supportive work environment, opportunities for professional growth, and the chance to make a meaningful impact every day. The Ideal Candidate The ideal candidate is someone who quickly understands how work is performed, identifies operational challenges, and implements practical solutions that improve outcomes. They are highly organized, detail-oriented, and thrive in a fast-paced environment where accuracy and exceptional client service are essential. They are comfortable managing multiple priorities, analyzing information, collaborating with internal teams, and leveraging technology to improve efficiency and service delivery. They bring a balance of operational discipline, analytical thinking, strong communication skills, and a customer-focused approach. Most importantly, they are energized by solving problems, supporting others, and contributing to meaningful healthcare outcomes. If you're ready to build your career with an innovative healthcare organization, we'd love to hear from you. We thank all applicants for their interest in joining Kii Health. Only those selected for an interview will be contacted. Kii Health is an equal opportunity employer. We do not discriminate on the basis of race, ancestry, religion, colour, national origin, gender, sexual orientation, gender identity or expression, political belief, age, marital status, family status, or disability. Kii Health is committed to fostering an inclusive and accessible workplace. If you require accommodation at any stage of the recruitment process, including during the application, assessment, or interview process, please contact us at [email protected] . Protecting the safety and well-being of our employees, clients, and patients is a top priority. As part of our hiring process, final candidates will be required to successfully complete a background check.