Overview
Enterprise Fleet Management, a business line of Enterprise Mobility, currently has an exciting opportunity for a remote
Bilingual (French) Automotive Service Advisor.
This is a great way to bring your automotive knowledge into a professional environment!
The Service Advisor applies automotive maintenance and repair expertise to provide support and guidance to Fleet Management groups, clients, and vendors, by reviewing orders for scheduled as well as unscheduled repairs. The Service Advisor recommends proper maintenance intervals, repair procedures and pricing, ensuring a properly maintained fleet while minimizing vehicle downtime and maintenance costs.
This is a full-time 100% remote work opportunity open to residents living in Ontario, Canada.
The schedule for this position is Monday-Friday 8-5 EST and has a starting pay range of $67,760 - $71,900 CAD/year based on experience.
Company Overview
Enterprise Fleet Management is a privately held, full-service fleet management business for companies, government agencies and organizations with medium-sized fleets. With more than 50 fully staffed offices nationwide, our team of experts can assemble a customized or full-service fleet management program that is just right for each business. With a North American fleet of 765,000 vehicles and growing at over 6 percent, the opportunity with Enterprise Fleet Management is tremendous. Our business continues to thrive, and we remain committed to the investment in and the development of our people. We do the right thing by our customers and employees every time and in every situation. Not only is that great for business (as seen in our global growth and success) it’s also great for employees.
Responsibilities
Review and apply automotive maintenance and repair expertise to provide timely advice on repair orders submitted from external partners by phone and email, in an efficient and friendly manner
Review proposals to ensure proper repair and maintenance services are performed according to manufacturers' recommendations, interval-based timing, applied knowledge of vehicle history, and appropriate pricing for suggested services
Negotiate changes or corrections to order pricing when inconsistent with standards, assess and apply proper warranty and post-warranty applications while creating and issuing purchase orders; explain our operating procedures to clients, groups, and vendors
Analyze clients’ business needs and repair orders to create and assess solutions; contact clients to provide recommendations, explain proposed procedures, and gain approval
Identify opportunities and make recommendations to Groups and leadership across internal business lines for full maintenance service proposals, repairs charged to the clients, and opportunities to cycle vehicles in favor of repair
Qualifications
Must be at least 18 years of age
Must currently live in Ontario, Canada
Must be fluent in both written and spoken English and French
Minimum 310S Class Certificate in Ontario
Minimum six months of customer service experience required
Minimum two years automotive maintenance, repair consultation or dealership service department experience required
Basic proficiency with Microsoft Office products (Word, Excel, and Outlook)
Must have the ability to meet all work from home technical requirements
Must be authorized to work in Canada and not require sponsorship by our company for this position now or in the future
Competency Based Qualifications:
Executing
Customer Service
Detail Oriented
Analyzing
Communication
Flexibility
Work from Home (WFH) Requirements:
Must have reliable and consistent high-speed internet access provided by a cable or fiber provider (no DSL, satellite or wireless)
High-speed Internet connection with a minimum validated upload and download speed of 3Mb or greater (please validate using a speed test tool such as http://www.speedtest.net/)
Working web camera for virtual collaboration.
Posted Salary Range
CAD $65101.00 - $77990.00 / Year