Bilingual Lead Care Manager

Are you passionate about helping people navigate challenges and access the support they need? In this role, you'll engage members, create individualized care plans, coordinate services, and connect families to valuable community resources through both in-person and virtual support. The Bilingual Lead Care Manager works closely with members, providers, and community organizations to ensure access to essential services. Take the next step in your career and apply today to be part of team that's transforming lives and strengthening communities. ABOUT ECM Enhanced Care Management (ECM) is a Medi-Cal managed care benefit that addresses clinical and non-clinical needs of high-need youth and families through the coordination of services and comprehensive care management. ABOUT SENECA Seneca is committed to providing traditionally marginalized communities a network of outstanding mental health, community based, and educational services. We are committed to building a diverse staff. Our programs are deeply engaged in conversations and trainings on Diversity, Equity, and Inclusion in order to bring equity and justice to the youth and families we serve. RESPONSIBILITIES Engage in outreach activities to enroll new clients in ECM, while building rapport with enrolled members Complete a comprehensive assessment and develop a care plan for each enrolled member Organize care activities and maintain regular contact with outside providers to ensure coordination of services and resources Manage referrals, coordination, and follow-up to needed services and supports Provide education and identify support needs for youth and their family or other caregivers Provide services in person and/or via telehealth to meet each enrolled members’ care plan needs Utilize crisis communication and de-escalation techniques, this may include intervening with the clients' behavioral program as needed Engage in community outreach and identify supports and resources in the community, including building relationships with community providers QUALIFICATIONS Required : Education/experience requirements: Bachelor's degree OR Associate degree or equivalent + 1 year of applicable work experience OR High school diploma/GED + 2 years of applicable work experience Applicable experience includes paid or unpaid work with youth, families, or in the social services field Bilingual in Spanish/English, pass bilingual proficiency assessment Flexible schedule with ability to work evenings as needed At least 21 years of age Driving within the community to meet with clients, attend meetings, or perform job duties at multiple locations within a specific region TB test clearance, fingerprinting clearance, and any other state/federal licensing or certification requirements Valid driver's license, clean driving record, and insurability through Seneca Family of Agencies’ insurance policy Preferred: Prior case management and community-based experience Lived or family experience in navigating medical and mental health, probation, child welfare, and/or education systems and resources Skills of an Ideal Candidate: Commitment to advancing racial equity Strong critical-thinking and oral communication skills Strong organizational skills as demonstrated by the ability to effectively manage multiple tasks SCHEDULE Full-time Monday - Friday, 9AM - 5:30PM Flexible schedule with ability to work evenings as needed Travel included - up to 90 miles Hybrid; provide in-person services & complete documentation remotely BENEFITS Starting at $30.39 - $32.89 per hour Actual salary is dependent on creditable experience above the minimum qualifications for the role Salary increases each year Mileage reimbursement Comprehensive employee benefits package, including: Medical, dental, vision, chiropractic, acupuncture, and fertility coverage Long-term disability, family leave, and life insurance 50% paid premiums for dependents 403b retirement plan Employer-paid Employee Assistance Plan 5 weeks of flexible Paid Time Off and 11 Paid Holidays Seneca is a Public Service Loan Forgiveness certified employer Professional development, scholarship, and promotional opportunities