Bilingual Medical Virtual Assistant

Job Title: Bilingual Medical Virtual Assistant Job Code: [PI-WAT] Position Type: Part-Time Work Hours: 9:30 AM – 1:30 PM Eastern Daylight Time, Monday – Friday This remote position supports both clinical operations initiatives, playing a vital role in building client relationships and managing front-desk responsibilities Job Responsibilities: Handle appointment scheduling, confirmations, and reminders via phone, text, or email. Manage patient intake and front desk communications, ensuring smooth onboarding and client interaction. Maintain accurate and confidential patient records and files. Support insurance verification, pre-authorizations, and billing coordination, including following up on claims when needed. Serve as the primary point of contact for patient outreach and follow-ups with families or guardians. Utilize telehealth platforms to assist with session coordination and troubleshooting. Answer inbound calls in a professional, friendly, and bilingual manner. Prioritize and respond to emails, texts, and client inquiries efficiently. Ensure clear and compassionate communication with clients and their families. Lead outreach effort via email and phone by connecting with local preschools, schools, pediatricians, neurologists, other healthcare providers, and community centers Fluent in English and Spanish (spoken and written) – a must. Previous experience in a healthcare setting or with ABA therapy is preferred, but not required. Comfortable handling insurance processes, including pre-authorizations and verifications. Strong communication and interpersonal skills with the ability to speak confidently with clients and providers. Familiarity with Google Workspace (Docs, Sheets, Calendar, Gmail) and telehealth platforms. Experience with or willingness to learn Central Reach (preferred). Experience managing social media accounts for a business or practice. Background in content planning or digital marketing (even basic level). Familiarity with HIPAA and confidentiality standards. Basic requirements Must be proficient in speaking and writing English very clearly Must have relevant work experience Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory] Must be available for video meetings with your camera on (when needed) Technical requirements Device: Reliable laptop or desktop computer. Internet: High-speed connection (minimum 25 Mbps). Audio: Noise-canceling headset. Video: Webcam for virtual meetings. Workspace: Quiet, professional environment. Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance. These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.