Salary Range:
$55,503.00 To $61,452.00 Annually
Posting 26-44
Bilingual Membership Services Assistant
Membership Records Unit / Client Services Unit, Membership Services Department
Limited term appointment – up to 12 months
Category 13 - Hiring Range $55,503 - $61,452
Existing vacancy – One position
The Bilingual Membership Services Assistant supports the department by reviewing applications and documentation for teacher certification, maintaining member records, and providing responsive client service through multiple channels. This role ensures compliance with regulatory requirements, upholds quality standards, registry maintenance, and contributes to the provision of excellent client service. Placement will be in either the Client Services unit or the Membership Records unit and may change based on operational needs.
French language proficiency testing will be administered.
Responsibilities:
Membership Records Unit:
Scan and image hard copy documents and upload digital documents to registry
Review and categorize hard copy and digital records
Assess applications and supporting documents for teacher certification, ensuring compliance with regulations and College by-laws
Communicate personalized requirements and next steps to applicants
Verify authenticity and compliance of documents
Adhere to quality assurance practices in document handling and record-keeping
Perform other duties as assigned.
Client Service Unit:
Provide timely, accurate information and support to clients via phone, email, and chat
Respond to and resolve enquiries from applicants, members, and the public, de-escalating challenging interactions with professionalism and empathy
Provide information and clarification on guidelines, policies, and legislation related to teacher certification
Keep accurate summaries of client interactions
Handle confidential client information in compliance with established policies and protocols
Escalate complex enquiries as needed and promote self-serve options
Perform other duties as assigned.
Qualifications, Skills & Experience:
Post-secondary education or a combination of training, education and experience
Previous relevant experience within a contact centre and/or a regulatory, academic or credential assessment setting preferred
High level of accuracy and attention to detail
Excellent oral and written communication skills in both French and English
Working knowledge of CRM systems, Microsoft Office
Strong problem-solving, analytical, decision-making and research skills
Effective time management and organizational skills
Ability to handle highly confidential and sensitive information
An ability to work independently as well as in a team environment
Working Conditions / Other Considerations:
Monday to Friday schedule in a hybrid work environment
To apply, please submit your cover letter and resume through
our application portal
no later than 30 July 2026.
We use Artificial Intelligence (AI) screening to sort applications. Trained staff review applications before decisions are made.
The Ontario College of Teachers offers competitive salaries, pension, comprehensive benefits and a modern, progressive work environment. This position operates with a mix of remote and in-office workdays.
Ontario College of Teachers is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environment. We will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please advise the Human Resources Department to ensure your accessibility needs are accommodated throughout this process. Information received relating to accommodation measures will be addressed confidentially.
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