Bilingual Pharmacy Technician

Job Title: Bilingual Pharmacy Technician Job Description We are seeking a dedicated and bilingual pharmacy technician who will be the primary point of contact for home dialysis customers. This role is crucial in delivering exceptional service and support, ensuring a positive customer experience. The main responsibilities include order placement, resolving customer inquiries, and prescription management. The successful candidate will collaborate with internal teams to meet customer needs while upholding service quality, efficiency, and departmental goals. Responsibilities Process customer orders via telephone accurately and efficiently while ensuring compliance within pharmacy regulations. Obtain and verify customer information, including product quantities and usage on prescriptions. Ensure all patient-related interactions adhere to HIPAA regulations. Resolve customer questions, complaints, and service issues by identifying root causes and recommending appropriate solutions. Investigate and track product shipments, using the UPS website and liaising with the transportation team. Coordinate with internal departments to expedite shipments, release, or find alternatives for back-ordered items to ensure timely deliveries. Process customer returns and request credits in line with company policies and procedures. Collaborate with other departments such as Routing, Transportation, Sales, and Credit & Collections to resolve customer issues and provide a cohesive customer experience. Meet established performance expectations related to quality, adherence, order accuracy, and service level standards. Adapt to changing business needs and customer requirements. Maintain the ability to work remotely using a reliable high-speed wired internet connection. Support business operations by working a flexible schedule within the Customer Care operating hours of 7:00 am to 6:00 pm CST, with a closing shift required until all customer calls have been answered. Essential Skills Pharmacy technician certification and license. Bilingual in Spanish and English (writing/speaking). Experience in a call center, preferably in a clinical or pharmacy setting. Strong home WiFi and a HIPAA-compliant workspace. Ability to work independently and handle high call volumes, with the department averaging 2000 calls/day. Attention to detail, problem-solving, conflict resolution, and organizational skills. Additional Skills & Qualifications Background working with dialysis medications/patients is a plus. Strong customer (patient) engagement and excellent written and verbal communication skills. Ability to work effectively under pressure while maintaining a professional and empathetic demeanor. Proficiency with Microsoft 365, SharePoint, and TEAMS. Minimum of 2-4 years of call center experience in a clinical setting. High school diploma or equivalent GED required; an associate's or bachelor’s degree preferred. Work Environment This is a 100% remote role, requiring a HIPAA-compliant workspace at home. Candidates must have a strong home WiFi connection and cannot connect to hotspots. Work hours are Monday to Friday, with availability needed from 7 am to 6 pm CST. A set schedule will be provided, likely between 9 am-5 pm or 10 am-6 pm, and employees are expected to work 8-hour shifts, ensuring all calls in the queue are answered before signing off for the day. Training will last approximately 6 weeks and will be conducted remotely, with hours from 8 am-4 pm or 8:30 am-4:30 pm. Job Type & Location This is a Contract to Hire position based out of Indianapolis, IN. Pay and Benefits The pay range for this position is $20.67 - $21.15/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Aug 14, 2026. About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.