Bilingual Remote Customer Service Representative

Job Title: Bilingual Spanish Customer Service Representative Location: 100% Remote (U.S.-based, excluding CA, WA, DC, HI, PR) Pay: $19/hour Contract Length: 6 months Overview: We are hiring Bilingual Spanish Customer Service Representatives to support customers during the open enrollment period. This is a fully remote opportunity supporting a high-volume call center environment focused on healthcare and insurance-related inquiries. Key Responsibilities: Handle inbound customer calls and chat inquiries in both English and Spanish Assist customers with account creation, password resets, and document uploads Answer general questions and help customers manage their accounts Verify eligibility for coverage and review healthcare plan options Accurately document customer interactions and input data into internal systems Additional Responsibilities: Troubleshoot basic issues and provide timely resolutions Follow defined policies and procedures in a regulated environment Complete required training, testing, and certifications Maintain flexibility as processes and programs evolve Qualifications: Bilingual in Spanish and English (required) Experience in customer service or call center environments preferred Strong computer literacy and ability to navigate multiple systems Comfortable handling high call volumes and multitasking Ability to provide professional, helpful customer support Nice to Have: Experience in healthcare or insurance Background in retail or food service with strong customer-facing experience Familiarity with Microsoft Office Work Environment & Schedule: Fully remote (quiet, professional workspace required) Must have open availability between 7:45 AM – 10:00 PM (local time) Training schedule: Monday–Friday, 9:00 AM – 5:30 PM EST Job Type & Location This is a Contract position based out of Orlando, FL. Pay and Benefits The pay range for this position is $19.00 - $19.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Aug 28, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.