Bilingual Remote Home Care Scheduler & Care Coordinator (English/Spanish) | $8/hr + Bonus | El Salvador & LATAM

Apply Job Type Full-time Description Location : 100% Remote (Targeting El Salvador & LATAM) Salary : $8.00 USD per hour + performance bonus Status : Full-time (40 hours per week | PST Time Zone) Are you a master of logistics who stays calm when things get chaotic? CareWorks Health Services is a premier mission-driven US-based home care provider. We are urgently seeking a highly proactive, exceptionally patient, and organized Bilingual Remote Scheduler & Care Coordinator to be the Logistics Master of our operations. This is a stable, high-impact Remote role for a professional who can manage complex scheduling while maintaining their composure. If you are seeking a legitimate, long-term remote job in El Salvador where your advanced English/Spanish skills and organization directly improve lives, this is your next career move. The Ideal Candidate: "The Calm in the Storm" We are looking for a professional who embodies ownership and efficiency: Extreme Patience: ou remain calm and composed when handling last-minute caregiver call-outs and unexpected scheduling emergencies. Proactive Mindset: You are a strategic planner who anticipates client needs and caregiver gaps 24–48 hours in advance to prevent service interruptions. High-Level Organization: You are a master of multitasking, expertly prioritizing urgent tasks to maintain 100% service coverage without losing focus on critical details. Key Responsibilities: Orchestrating Exceptional Care As our Scheduler, you are the Command Center of our operations you are the vital link ensuring consistent, high-quality care. Strategic Scheduling: Proactively manage the master calendar to ensure 100% service coverage . This includes filling open shifts, handling last-minute emergencies, and adjusting daily assignments in real-time. Expert Caregiver-Client Matching: Assess client needs and caregiver profiles to create "perfect matches" based on skills, personality, and availability, ensuring long-term satisfaction. High-Volume Bilingual Communication: Serve as the primary English/Spanish liaison with clients, families, and caregivers via high-volume phone calls, emails, and SMS. Administrative Precision & Documentation: Maintain meticulous, real-time records in G-Suite and Slack , including detailed call notes, shift documentation, and tracking missed clock-ins/outs. Creative Conflict Resolution: Navigate scheduling friction points and unexpected scenarios with extreme patience , negotiating "win-win" solutions that maintain high-quality care standards. What a Typical Day Looks Like (Phone and Computer Focused) In this role, you are the heartbeat of our daily operations. Your day will consist of: Real-Time Logistics: Reviewing daily schedules and problem-solving emergencies, no-shows, or call-offs to ensure every shift is filled. Dynamic Communication: Coordinating with clients and caregivers via phone and SMS for shift updates, confirmation, and troubleshooting missed clock-ins/outs. Proactive Staffing: Calling active and inactive caregivers to verify availability and maintaining a "ready" talent pool for upcoming needs. Administrative Precision: Creating shifts, adding tasks, and documenting detailed call notes from discussions with teams, families, and care providers. Relationship Management: Making check-in calls to family members and clients to ensure their needs are met and they are happy with our service. Growth Support: Answering incoming and making outbound calls for new service inquiries to help more families receive care. Forward Planning: Ending each day by organizing the next day’s appointments and tasks to prevent future scheduling conflicts. Performance Metrics We believe in transparency. Your performance will be measured by: Successful Matches: Maintaining a 95%+ quality match rate between caregivers and clients. Response Time: Covering emergency shifts in less than 1 hour . Satisfaction Rates: Maintaining 90%+ satisfaction for both clients and caregivers. Efficiency: Keeping client cancellation rates at less than 3% per month . Benefits We offer a stable, reliable remote opportunity with excellent perks: Competitive Pay: $8.00 USD per hour (Stable income paid in USD). Full-Time Stability: Guaranteed 40 hours per week position. On-Call Pay: Additional $12.00/day for on-call coverage. Quarterly Bonuses: Performance-based incentives through "The Great Game of Business." Tech & Equipment Perks: Earn/get reimbursed for monitors, headsets, laptops, and backup power/UPS . Time Off: 10 days of PTO + 6 Paid Holidays per year. Medical Stipend: Monthly allowance to help cover your local health insurance. Why This Remote Role is Perfect for El Salvador & LATAM Professionals Legitimate Remote Opportunity: Work 100% remotely from El Salvador or anywhere in LATAM for a premier US-based company. High-Value Bilingual Talent: We specifically recruit and highly value Spanish–English bilingual talent for this essential Coordination role. Career Growth: We offer continuous learning, coaching, and clear career development paths and advancement opportunities. Reliable Pay: Enjoy competitive, stable pay in USD with great benefits and a supportive, inclusive team environment. Apply Today! If you are a proactive Bilingual Logistics Coordinator looking for a stable, remote career, apply now! Please submit your resume and application in English. Requirements Experience: 1 year of BPO experience (Customer Service or Sales) AND 1 year of scheduling or staffing experience . Language: Advanced English ( 95%-100% proficiency ). Near-native verbal skills are required for US-based phone coordination. Software: Working knowledge of G-Suite (Drive, Sheets, Gmail) and Slack . Technical Setup: * High-speed internet (10-15 Mbps minimum). Noise-canceling headset + 2 monitors. Reliable Backup Power Supply (UPS/Generator) – Required for local power stability. Education: Bachelor’s degree preferred, but not required.