Bilingual Talent Acquisition Partner - Americas

About Liveops Liveops is redefining what outsourced customer service means in a modern, always-on world, built on the belief that genuine connection drives brand loyalty. For over 25 years, we’ve paired cutting-edge technology with trusted, remote, and empathetic human expertise to deliver agile, high-touch customer support solutions that scale with precision and care. As pioneers in the flexible workforce model, we bring global reach with unmatched adaptability—helping brands meet customer needs, anywhere, anytime. From complex interactions to seasonal surges, we proudly serve Fortune 500 and enterprise clients—delivering personalized experiences that earn trust and drive lasting impact. It’s not outsourcing; it’s outsmarting. To learn more, visit www.liveops.com . The Bilingual Talent Acquisition Partner is responsible for developing and executing strategic recruiting initiatives to attract, engage, and activate qualified bilingual (Spanish/English) independent contractors aligned with program demand and business needs across the Americas region. This role partners closely with business leaders and cross-functional teams to drive recruiting outcomes, build sustainable bilingual contractor pipelines, optimize recruiting processes, and support roster readiness through data-driven talent acquisition strategies. Key Responsibilities Talent Acquisition & Pipeline Strategy Lead full-cycle recruiting efforts across assigned programs, business areas, and bilingual contractor talent segments Develop and execute sourcing strategies across job boards, social media, professional networks, community organizations, educational institutions, and workforce partnerships Build and maintain bilingual contractor talent pipelines to support current and future program demand. Source, assess, and guide applicants through the recruitment lifecycle while delivering a positive applicant experience Partner with business leaders and stakeholders to align recruiting strategies with roster demand, pipeline needs, and business objectives Applicant Engagement & Recruitment Marketing Engage applicants through phone, email, SMS, virtual events, and other outreach channels in both English and Spanish Create and distribute social media content, email campaigns, and applicant communications tailored to bilingual audiences Support employer brand and contractor opportunity attraction campaigns across multiple channels Deliver a high-touch, responsive applicant experience that strengthens engagement throughout the recruiting funnel Recruiting Operations & Process Optimization Manage recruiting workflows, pipeline activity, class enrollment coordination, readiness milestones, and status management within recruiting systems Monitor pipeline performance, conversion rates, roster readiness, and recruiting metrics to identify trends, bottlenecks, and improvement opportunities Optimize recruiting processes, screening workflows, messaging, and recruitment marketing assets to improve efficiency, applicant engagement, and recruiting outcomes Maintain accurate data and ensure recruiting activities are documented consistently across systems and reporting tools Partnerships & Community Outreach Develop and maintain relationships with workforce organizations, educational institutions, community groups, veteran organizations, and bilingual workforce programs to support contractor pipeline development Represent Liveops at virtual and in-person events, opportunity fairs, and workforce development initiatives Cultivate partnerships that expand awareness of bilingual contractor opportunities and support sustainable pipeline growth Reporting & Stakeholder Collaboration Partner with business leaders and internal stakeholders to align recruiting activity with roster planning, program needs, and business priorities Provide recruiting performance reporting, funnel analytics, market insights, and roster readiness updates to support strategic planning and recruitment roundtable forum Collaborate cross-functionally with operations and other internal teams to support contractor activation and successful program launches Share recommendations based on recruiting data, applicant trends, and market feedback to continuously improve sourcing and recruiting strategies Qualifications Strong communication, relationship-building, organizational, and analytical skills Professional fluency in English and Spanish, both written and verbal. Bachelor’s degree in Human Resources, Business, or a related field, or equivalent experience. 3+ years of recruiting, talent acquisition, workforce development, or related experience. Experience managing full-cycle recruiting processes, sourcing strategies, and applicant pipelines. Experience using applicant tracking systems, recruiting technologies, and reporting tools Preferred Qualifications Recruiting experience engaging bilingual talent populations. Supporting remote, customer service, healthcare, insurance, or contractor-based workforce programs Proficient with LinkedIn Recruiter, ATS platforms, Handshake, CRM systems, and recruiting automation tools Recruitment marketing, community partnerships, and workforce development initiatives Advanced Microsoft Suite skills with recruiting analytics tools