Bilingual Virtual Dental Receptionist / Front Office Admin Assistant - OR

We are looking for a Virtual Dental Receptionist / Front Office Administrative Assistant to support an established U.S. dental practice. This is a highly patient-facing role focused on phones, scheduling, insurance, and day-to-day dental front-office support. The ideal candidate will feel like a true extension of the practice's in-house team—not like a call center representative. You should be warm, bubbly, professional, and patient , with the ability to communicate confidently with patients and remain calm and empathetic when handling demanding or frustrated individuals. This is a long-term opportunity for someone who wants to become a trusted member of the dental practice and help reduce the administrative workload for the in-office team. Key Responsibilities Handle high-volume inbound and outbound patient calls , including scheduling, general questions, follow-ups, and message-taking. Schedule new and existing patients , including confirmations, rescheduling, recalls, and reactivation of inactive patients. Provide a warm, professional, and patient-focused experience during every interaction. Handle difficult or frustrated patients calmly and professionally, escalating issues when appropriate. Verify dental insurance eligibility and benefits , including coverage, deductibles, annual maximums, limitations, and other relevant benefits. Assist with prior authorizations and pre-treatment estimates , including gathering documentation, following up with insurance carriers, and tracking requests. Maintain accurate patient records in Eaglesoft , including demographics, insurance information, notes, and documentation. Keep patient information and administrative records accurate and up to date. Provide general front-office administrative support to help reduce the workload of the in-office team. Communicate effectively with the dental team regarding patient needs, scheduling issues, insurance questions, and follow-ups. You should be: ☎️ Confident on the phone 😊 Warm, friendly, and personable 🦷 Experienced in U.S. dental front-office operations 🧾 Knowledgeable about dental insurance 🧘 Calm under pressure 💬 An excellent communicator 🔎 Detail-oriented and organized 🤝 Patient-focused and team-oriented 💻 Comfortable working remotely and independently Required Qualifications 2+ years of U.S.-based dental practice experience. Previous experience as a Dental Receptionist, Front Desk Coordinator, Patient Coordinator, or similar dental front-office role. Bilingual English/Spanish is required. Female candidates preferred. Strong experience handling inbound and outbound phone calls . Hands-on experience with dental appointment scheduling . Experience verifying dental insurance eligibility and benefits . Experience with prior authorizations and/or pre-treatment estimates . Excellent spoken English with a professional, friendly, and confident phone presence. Strong customer service and communication skills. Ability to remain calm, patient, and professional when dealing with demanding or frustrated patients. Strong attention to detail and ability to accurately document patient and insurance information. Ability to work independently in a remote environment while maintaining reliable communication with the dental team. Strongly Preferred Qualifications Experience using Eaglesoft . Patient recall and reactivation experience. Experience working in a busy, multi-provider dental practice . Previous experience as a Virtual Dental Assistant (VDA/VMA) . Experience handling a high volume of calls and patient interactions. Experience supporting U.S. dental insurance processes. Why Join Us? Fully remote position supporting an established U.S. dental practice. Opportunity for a long-term position with a stable practice. Patient-facing role where your communication and dental experience make a direct impact. Opportunity to become a trusted extension of an established front-office team. If you have strong U.S. dental front-office experience, excellent English communication skills, and a warm, patient-focused personality, we'd love to hear from you! Please note that this is a full-time contractor position (40 hours per week) with a negotiable pay rate depending on skillset and experience. The schedule is Monday through Friday: 8:00 AM–5:00 PM. Some Saturdays may be required.