Billing Associate

Date: Aug 13, 2026 Location: Company Brand: McLarens Purpose Responsible for the accurate, timely, and compliant invoices generation for loss adjusting and claims management services. Ensures all billable activities, fees, expenses, and contractual requirements are accurately reflected in client invoices. Working closely with adjusters and admins, the Billing Specialist helps maintain high billing quality, resolves billing queries, and contributes to process improvements that enhance operational efficiency and client satisfaction. Key Accountabilities Prepare and issue invoices for loss adjusting and claims management services in accordance with billing terms and service level requirements. Review claim files to ensure all billable fees and expenses are accurately captured and supported by appropriate documentation Verify compliance with client-specific billing and invoice delivery instructions, contractual fee schedules, and agreed rates. Verify that customer, vendor, and billing master data is accurate before invoicing to minimize invoice rejections and voids Monitor billing deadlines and ensure invoices are issued and delivered to the correct billing contact within agreed service levels Validate the accuracy and completeness of billing data before invoice generation. Ensure all supporting documentation is properly attached by the Claim handlers to the invoice and apply escalation process in case of delay. Identify and resolve discrepancies relating to claim information, customer details, rates, currencies, taxes, or expenses Support internal and external audits by maintaining accurate billing records and documentation and high level of billing quality. Identify trends affecting billing quality or efficiency and recommend corrective actions. Liaise with Loss adjusters, Claims Handlers and Billing manager to resolve billing queries, obtain missing information, and ensure invoices align with contractual requirements Respond promptly to client billing enquiries and support the resolution of disputed invoices. Collaborate with Accounts Receivable teams to facilitate timely payment collection. Demonstrate accountability and teamwork to ensure billing performance against key performance indicators (KPIs) and monthly billing target Contribute to initiatives that improve billing processes, automation, and operational efficiency. Participate in testing and implementation of system enhancements related to billing Identify, report and support the resolution of system issues impact the billing process. Support projects focused on global process standardization and master data governance Share knowledge, skills and best practices with peers and other departments Experience and Qualifications Experience in billing, finance operations, accounts receivable, or revenue administration. Strong attention to detail and commitment to data accuracy. Excellent analytical and problem-solving skills. Strong communication skills with the ability to collaborate across multiple departments. Experience with Microsoft Excel and enterprise systems (ERP, billing, or claims management platforms) Proficiency in English language Experience working in a global, customer-focused organization. Strong collaboration and teamwork attitude driven by a common goal Good time management and adaptability to changing business requirements Availability and accountability in critical business days Continuous learning and process improvement mindset Experience within the insurance, loss adjusting, claims management, or professional services industry is a plus The workplace Since 1932, we’ve been who people turn to in tough times. That’s a huge responsibility. It’s also a huge opportunity. McLarens is a premier independent loss adjusting and forensic technical services firm, with a global network that delivers consistently excellent service supported by deep local expertise. Our work spans industries and the globe. From disaster relief to aviation, engineering to natural resources, our people get everything they need to impact lives on a global scale. We take our development seriously and offer careers that empower our people to strive for bigger goals and reach new heights. And we’ve got the expertise to help them get there: our Loss Adjusters boast an average of over 20 years' experience. We’re building a culture where talent shines. Where ambition is everything. And people come first. It's your career, so why compromise? What Drives Us: At McLarens, our commitments shape every experience- for our clients, our people, and the communities we serve. • Purpose: Positively impacting people and communities across the globe. • Progress: Excellence, expertise, and growth opportunities. • Place: Our culture of empowerment, support and belonging. The Benefits: Our people live by a shared set of values: Excellence, Teamwork, Respect, Knowledge, Thought Leadership, and Accountability. Together, they contribute to an inclusive culture that will help you thrive. Here’s what else we offer: • Compensation: Competitive salary and performance-related incentives. • Development: Access to technical training, global knowledge-sharing, and career growth opportunities. • Wellbeing & Flexibility: Support to balance professional and personal life (e.g., hybrid work, flexible schedule where applicable). • Global Exposure: Opportunity to work with colleagues and clients across different countries. • Inclusive Culture: A collaborative environment where your voice and contribution are valued. Individual progress, global purpose. It’s all here at McLarens. Our Company is an equal employment opportunity employer. The Company’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, genetic information, religion, national origin, age, disability, veteran status, or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories.