Billing Clerk (RIV, ONT, LA, IRV)

Billing Clerk (RIV, ONT, LA, IRV) Apply Overview Salary Range $27.89 - $29.81 Hourly Category Staff Apply Description Best Best & Krieger LLP is a nationally recognized law firm focused on delivering effective and client-service oriented solutions to complex legal issues facing public agencies, businesses and individuals across the U.S. BBK is proud to trace the firm's success back to the groundwork of professionalism and community service laid by its founders 135 years ago. Today, with nearly 250 attorneys in offices throughout California and in Oregon and Washington, D.C., we efficiently and meaningfully assist our clients with complex, multi-disciplinary issues and provide creative solutions. At BBK, we place a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to culture, community and equal opportunity. We are proud of our workplace culture, where we respect and value our colleagues for their unique perspectives and experiences. The Billing Clerk supports the Billing team through the accurate setup, maintenance, and ongoing administration of client and matter records within the firm’s financial management system. This role ensures data integrity, compliance with firm policies and client guidelines, and the timely processing of requests and routine activities that support the firm’s billing operations. The ideal candidate has prior experience in a law firm billing or accounting environment and familiarity with Elite 3E or a comparable legal financial management system. The successful candidate demonstrates exceptional attention to detail, strong customer service skills, and the ability to manage multiple priorities in a fast-paced environment. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Client and Matter Maintenance Create, modify, and maintain client and matter records in accordance with firm policies and procedures. Review requests for completeness and accuracy before processing. Update client and matter information, including billing instructions, attorney credits, office assignments, entity information, e-mail addresses, site addresses and related fields. Maintain client hierarchies, billing groups, and matter structures. Process approved matter closures, reopenings, transfers, and related financial-system updates in coordination with New Business Intake and Conflicts. Ensure all maintenance activities comply with internal controls and approval requirements. Data Integrity and Quality Control Validate data accuracy and consistency across financial systems. Identify and resolve duplicate or conflicting client and matter records. Perform routine audits to ensure compliance with naming conventions and data standards. Research discrepancies and coordinate corrections with appropriate departments. Collaboration Work closely with Accounting, Billing, New Business Intake, Conflicts, Legal Assistants, Attorneys, Finance Management, and Information Technology. Respond to client/matter maintenance requests within established service level expectations. Provide exceptional customer service while communicating effectively with attorneys and administrative staff. Billing and Financial Support Assist with maintenance of billing attributes and electronic billing requirements. Update billing contacts, invoice formats, and client-specific billing instructions. Support year-end maintenance and special client reporting initiatives. Assist with routine billing-cycle administrative activities. Compile supporting documentation for prebills and invoices. Assist with invoice distribution and other billing-related requests as needed. Reporting and Documentation Maintain documentation for client and matter changes. Generate reports as requested by management. Assist in developing and updating departmental procedures and training documentation. Compliance Maintain confidentiality of sensitive client and firm information. Ensure compliance with firm policies, accounting standards, and client requirements. Support audit requests and internal compliance initiatives. Perform other duties and special projects as assigned. Qualifications REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: Required High school diploma or equivalent; Associate's or Bachelor's degree preferred. One to three years of administrative, billing, accounting, or data-maintenance experience; prior law firm experience preferred. General understanding of billing or accounting processes; prior exposure to law firm billing practices is preferred. Excellent attention to detail and data accuracy. Strong organizational and time management skills. Ability to prioritize multiple requests while meeting deadlines. Excellent verbal and written communication skills. Strong customer service orientation. Proficiency in Microsoft Office Suite, particularly Excel. Preferred Experience with Elite 3E or a comparable legal financial management system, such as Elite Enterprise, Aderant, ProLaw, or SurePoint. Experience with electronic billing platforms such as Legal Tracker, CounselLink, or Tymetrix. Knowledge of conflicts and new business intake processes. Experience supporting multiple office locations. Knowledge, Skills, and Abilities Working knowledge of legal accounting principles. Understanding of client/matter lifecycle management. Strong analytical and problem-solving abilities. Ability to interpret firm policies and billing guidelines. Excellent data entry accuracy. Ability to work independently and collaboratively. Ability to maintain confidentiality and exercise sound judgment. Strong interpersonal skills with a professional demeanor. Physical Requirements Prolonged periods of sitting and working at a computer. Ability to communicate effectively in person, by telephone, and electronically. Working Conditions Office or hybrid work environment. Occasional overtime may be required to meet business needs or month-end/year-end deadlines. Success Factors Maintain a high degree of accuracy in all client and matter records. Process requests efficiently while meeting service level expectations. Demonstrate excellent customer service to attorneys and staff. Help ensure the integrity of the firm's financial data. Continuously identify opportunities to improve processes and data quality. Build collaborative relationships across Finance, Accounting, Billing, Conflicts, New Business Intake, and Information Technology. This position plays a critical role in supporting the firm's billing operations by ensuring client and matter information is accurate, complete, and maintained in accordance with firm policies and client requirements. The reasonably expected pay scale for this position with 1 or more years of experience is $58,000 - $62,000 ($27.89-$29.81) annually, non-exempt. The actual salary within that range will depend on the selected candidate’s years of practice and experience. We encourage all interested candidates to apply.