Billing Client Care Specialist

Overview As a Billing Client Care Specialist, you’ll be instrumental in creating positive experiences that strengthen our brand and retain clients. Your primary responsibility will be to work with a strong sense of urgency to handle high-touch Client inquiries and escalations with ease, collaborating with teams across the business to ensure alignment for a streamlined Client experience. Responsibilities Responsible for resolving client inquiries and concerns specific to the Billing process. Will provide high touch service through personalized, hands-on approach to client support that prioritizes direct human interaction, solution focused and building strong relationships with our clients. Maintain knowledge of billing processes and stay current with any changes or updates to process. Monitor and respond to email inquiries received via billing email inbox, dedicated billing phone line. Responsible for ensuring all inquiries that come to billing are appropriately prioritized and responded to according to department guidelines. Create and maintain streamlined communication practices, so that clients are getting consistent information. Maintain responsibility for all inquiries while consulting with billing team members and own all follow-up and resolution. Monitor all inquiries to ensure you escalate timely to leadership and ensure status and progress is relayed to the client if unable to resolve immediately. Monitor trends and report to Team Lead so that we can focus on the root cause to prevent future issues. Collect and provide feedback and bring forward process improvements that are focused on client experience. Will provide back up support to the billing specialist as needed to ensure billing is completed timely. Qualifications High school diploma or GED required Expertise in Billing, with at least 1 year of experience as a Billing specialist Lifelong learner with strong curiosity to trouble shoot issues and identify root cause and advise next steps to a solution Ability to remain calm and professional in high stress/conflict situations Excellent communication skills that are focused on improving the Client experience Ability to prioritize and manage multiple tasks Excellent problem solving and analytical skills MS Office experience, including skills in Microsoft Outlook, Word, and Excel Ability to work overtime and flex schedule to accommodate coverage when needed NoSponsor Pay Range USD $21.63 - USD $26.44 /Hr.