Billing & Refunds Coordinator

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Billing & Refunds Coordinator

RYZ Labs

Argentina

Remote

Full Time - Contract

Engineering

Ryz Labs seeks a Billing & Refunds Coordinator for a remote role in LATAM. This hands-on position involves managing collections, processing refunds, bookkeeping, and supporting valued sellers and customers. Key responsibilities include addressing payment-related support tickets, monitoring accounts, preparing journal entries, processing payment issues, and enhancing workflow automation. Ideal candidates have a Bachelor’s degree in a related field, 4-6 years of experience in finance support roles, proficiency in Salesforce, familiarity with ERP systems, strong Excel skills, and excellent communication abilities. The role requires financial precision, strong interpersonal skills, and the ability to thrive in fast-paced environments. Ryz Labs is a startup studio focused on building scalable applications using cutting-edge technologies, offering an environment of autonomy, learning, and growth.

Overview

Job Description

• Remote role for candidates in LATAM.
• Billing & Refunds Coordinator position at Ryz Labs.
• Role involves finance operations, customer experience, and process optimization.
• Key responsibilities include managing collections, processing refunds, bookkeeping, and supporting sellers and customers.
  
  

Key Responsibilities

• Address Customer Experience support tickets related to payments, invoicing, and refunds.
• Monitor customer accounts and assist with cash receipts, Wire and ACH payments, and reconciliation of discrepancies.
• Prepare daily/monthly journal entries in the ERP system for Cash and A/R transactions.
• Process Sales Team Requests, Refunds, Credits, Rate adjustments, and other payment issues in Admin, Stripe, and Avalara.
• Identify opportunities to streamline and enhance automation across accounts payable and receivable workflows.
• Maintain Sales Tax Exemptions and process refunds in Avalara.
• Serve as a point of contact for key sellers, providing updates on sales proceeds and payout schedules.
  
  

Requirements/Skills/Qualifications

• Bachelor’s degree or progress toward a degree in Accounting, Finance, Business, Customer Service, or a related field preferred.
• 4-6 years of experience in Accounts Receivable, Treasury, Bookkeeping, Customer Support, or related finance support roles.
• Proficiency in Salesforce.
• Familiarity with basic accounting principles and ERP systems (Stripe or Oracle Fusion experience preferred).
• Strong Excel skills and attention to detail in data entry and transaction processing.
• Excellent communication and organizational skills.
• Ability to work independently and prioritize multiple tasks in a fast-paced environment.
  
  

Compensation & Benefits

• Not provided in the job description.
  
  

Job Details

• CompanyRYZ Labs
• LocationArgentina
• TypeFull Time - Contract
• WorkplaceRemote
• CategoryEngineering
  
  

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