Billing Specialist

Get to know us Ideals is a global B2B SaaS product company recognized as the most highly rated and customer-centric brand in the secure business collaboration market. Trusted by over 2,000,000 users from 300,000 companies globally, we help people run high-stakes processes and make important decisions with less stress, higher quality, and shorter hours. Ideals Virtual Data Room (VDR) : Secure document sharing and collaboration for due diligence, fundraising, corporate reporting, licensing, clinical trials, and other complex transactions. The role Ideals is scaling fast, serving over 1,000 active clients across APAC, at 30%+ YoY revenue growth, and maintaining our position as a G2 Market Leader. We are seeking an experienced Billing Specialist to join our team in India. In this role, your core mission will be to ensure high-quality billing operations by overseeing accurate and timely invoicing, as well as delivering prompt and effective client communication. You will be responsible for generating invoices, resolving client billing inquiries, and reviewing contracts within our ERP system. Additionally, you will collaborate closely with cross-functional teams, including Finance, Sales, Customer Success, and Accounting, to align on contract terms, payment processing, and customer requests. What you will do Oversee automated invoice generation based on client billing schedules and contract terms Perform quality control on automated invoices to guarantee data accuracy and completeness Manually issue invoices following standard operating procedures when auto-invoicing is not applicable Review existing contracts in the ERP system and enter new contracts accurately Partner with internal teams (Finance, Sales, Customer Success) regarding contract terms, payments, client inquiries, and reporting Manage incoming client calls and emails from assigned territories, delivering timely responses and excellent customer service What you bring 2+ years of relevant experience in a billing or accounts receivable role Strong written and spoken business communication skills in English (B2 level or higher) Experience working within customer-facing organizations (B2B SaaS experience is a strong advantage) Background in supporting international markets, particularly APAC, Europe, or the Middle East Strong analytical skills and proficiency with financial systems Excellent organizational skills with a proven ability to prioritize and multitask effectively High attention to detail and advanced proficiency in Excel or Google Sheets Strong understanding of professional business communication standards Nice to have Experience in local invoicing (GST/IRP/IRN) Experience with international B2B SaaS Bachelor’s degree in finance and accounting Our assessment process Screening call with the Talent Acquisition Specialist (~30 mins) Test task (~120 mins) Competency-based Interview with the Talent Acquisition Specialist (~60 mins) Hiring Manager interview (~60 mins) What we offer We highly value our people, so we will empower you with all the resources and support to help you reach your full potential. For your best work Remote-first flexibility to shape your ideal workday Home workplace budget Co-working expense coverage Individual IT budget for extra equipment Top-tier tech and AI-powered tools For your growth Access to Ideals Academy with numerous courses Investment in external learning and development activities Guidance in Personal Development Plan creation Professional literature and subscriptions coverage Support of your passion as a speaker or writer Internal talent mobility opportunities For your well-being Tailored Wellness Package for your physical and mental health Funding for sports competitions 20 business days of annual leave Paid health-related time off Extra perks Budget for meetups with your local team Generous internal referral program Our culture Commitment, Excellence, Collaboration, Trust and Care are core values to the Ideals team. For us, these are the principles that every Idealer lives and breathes. We are on the lookout for like-minded individuals who share our values. By doing so, we create a team where talents feel at ease and work to the best of their abilities. Discover more Ideals is an equal opportunity employer Ideals is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people from all walks of life. We don’t discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, or citizenship.