Billing Support Representative

At Swyfft, we're reshaping the way home insurance and commercial package products are priced and bound. We've created an insurance experience that's smart, instant, and designed to deliver unparalleled customer service. Our focus on lightning-fast quotes and seamless claims servicing is powered by cutting-edge technology and an Agent and Customer-centric approach that sets us apart in the industry. Joining Swyfft means becoming part of a dynamic team of forward-thinkers who thrive on moving fast and delivering exceptional products. We pride ourselves on fostering an environment where creativity and positive energy thrive. As we continue to grow and expand, we're on the lookout for experienced professionals like you to join us in transforming the insurance landscape. If you're passionate about leveraging technology to provide the best customer service experience and are ready to be a part of our journey, we welcome you to explore opportunities at Swyfft! About the Position: Our Billing Support Team is searching for a superstar Billing Support Representative. At your core you understand the importance of what great customer service means, you’re efficient, you enjoy problem solving and always bring your A-game. You’re a reliable team player that understands the true value of working in start-up environment and enjoys the challenges and change that comes along with it. Successful candidates will have the ability to multitask and thrive in a fast-paced, fun, team-orientated environment. If you are tech savvy and possess great verbal and written communication skills this could be the perfect opportunity for you! *This position is a 100% remote U.S. based opportunity that can be based in one of the following states only: AL, AZ, FL, GA, KY, LA, MA, MO, NC, NJ, NY, OH, OR, PA, SC, TX, UT, VA, WA, WI. Some travel for day-to-day work, team meetings, and training will be required . Key Responsibilities: (What you'll be asked to do) Ability to process a high volume of refunds and cancellation offsets daily. Evaluate and analyze reporting data to discover and resolve outstanding debits, credits, or other inconsistencies with policyholder accounts. Navigate our internal systems to research, analyze and resolve policyholder inquiries to ensure that offsets and refunds are accurate. Maintain and update customer information in our database during and after each customer inquiry. Keep customer policies up to date by maintaining detailed notes after completing the processing of each transaction. Accurately follow our internal guidelines and specific time frames to ensure that policy credits are sent out on a timely basis. Track and follow up on policy refunds and credits that require more time for payment to clear. Partner with our Customer Experience team by keeping them updated as needed on pending transactions. The Successful Candidate: (what we're looking for) You're a self-starter who recognizes and upholds company values and culture, while always striving to perform at their best. You’re an excel reporting master. You have great appreciation and live and breathe detail orientation. You have a keen sense of knowing when to escalate certain questions and situations to the appropriate internal team members. You're motivated, show initiative, and understand what it means to get the job done! You have excellent organizational skills, attention to detail, and strong ability to multitask. You work well with others in a fast-paced, collaborative environment. Previous experience working in a high-volume call focused environment. Familiarity or previous experience working in a homeowner policy focused environment is a plus. Some Requirements: 3+ years of experience in insurance, billing support industry or related field. Education: High School Diploma or its equivalent (GED) is required. Computer Skills: We’re a MS Office environment (Outlook, Word, Excel, PowerPoint) Ability to communicate effectively using programs such as Slack & MS Teams. You are comfortable sharing screens and video chatting. Previous experience using Zendesk is a plus but not required. Experience using video and chat technology (MSTeams & Slack) Other: Reliable high-speed internet connectivity required. Designated quiet work from home space. Actual compensation for this position will vary based on skills, qualifications, and experience. The range reflects annual compensation (as applicable) and does not include bonuses or other incentives that the company may choose to pay at its sole discretion. In addition to base compensation Swyfft offers a comprehensive benefit package. We Have a Great Benefits Package! Medical, Dental, and Vision Short- and Long-Term Disability (Company Paid) Voluntary Long-Term Disability Employee Life & AD&D (Company Paid) Voluntary Employee, Spouse, and Child Life & AD&D Healthcare, Dependent Care and Transit FSA, and Healthcare Savings Account (HSA) 401K with a generous matching contribution and no vesting schedule 20 days of PTO annually (prorated based on hire date) Company Paid Holidays and 2 “Choose Your Own Holidays” It is the policy of Swyfft to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F. If you require accommodations during the application or interview, please contact Human Resources at [email protected] , and we will make every effort to accommodate your needs. Please Note: Swyfft Holdings, LLC does not accept 3rd party agency resumes for this position, please do not forward resumes to our career’s email address or Swyfft Holdings, LLC employees. Swyfft Holdings, LLC will not be responsible for any fees related to unsolicited resumes.